Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Mohammed Farajallah

Kenmore,WA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver

Home Instead
03.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Team Leader

H&R Block
01.2022 - 06.2022


  • Excellent written and oral communication skills Superior organizational and management skills.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.

Restaurant Manager

Fork Grill Restaurant
01.2015 - 01.2022
  • Effectively recruiting and managing employees
  • Oversaw operations at the restaurant
  • Handled customer complaints
  • Generated and analyzed financial reports
  • Ensured health and safety regulations
  • Managed inventory
  • Managed the business smoothly and treated customers with respect
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Coordinated with catering staff to deliver food services for special events and functions.

Office Manager

Celebrate Inc
09.2016 - 12.2021
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Education

degree - Business Management

Edmonds Community College
Lynnwood, WA
06.2021

Skills

  • Account Management
  • Key Performance Indicators (KPI)
  • Project Support
  • Complex Problem-Solving Abilities
  • Quality Assurance
  • Budget Planning
  • Clerical Support
  • Team Leadership
  • Biweekly Payroll Management
  • Direct Deposit Processing
  • Customer Satisfaction
  • Performance Review
  • KPI Management
  • Project Management
  • Microsoft Office
  • Event Coordination
  • Budget Administration
  • Staff Training
  • P&L Responsibility
  • Scheduling
  • Documentation

Additional Information

  • Motivated professional and coordinator with 6 years of progressive experience in leadership and management. Highly expertized in leading, managing and communicating with aptitude and achieving goals and objectives in time. An energetic self-starter and team builder able to navigate high-stress situations.

Certification

  • Real Estate, Colibri Real Estate - Sep 15, 2023

Timeline

Caregiver

Home Instead
03.2024 - Current

Team Leader

H&R Block
01.2022 - 06.2022

Office Manager

Celebrate Inc
09.2016 - 12.2021

Restaurant Manager

Fork Grill Restaurant
01.2015 - 01.2022

degree - Business Management

Edmonds Community College

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Mohammed Farajallah