Mohammed Fayad
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a challenging position where I can utilize my knowledge in healthcare management and administration along with my expertise in the medical and surgical field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Team Manager
Alorica
09.2020 - Current
- Currently managing 2 teams: Managed care business analysts team and drug rebate analysts team
- Lead 50 agents and provided support and training while coordinating and enforcing system's policies, procedures, and productivity standards.
Health Advisor
USHealth Advisors - Orlando, FL
Orlando, FL
09.2019 - 07.2020
- Health insurance agent.
Medical Office Coordinator
Advanced Cardiac Care - Orlando, FL
Orlando, FL
03.2013 - 04.2016
General surgery resident
Ibn Alnafees Hospital
02.2010 - 03.2012
Education
Master's in Healthcare Management -
Florida Institute of Technology
12.2019
MD Degree -
University of Damascus
Skills
- Training and mentoring
- Employee Development
- Performance Improvement
- Marketing Coordination
- Operational Efficiency
- Deadline Management
- Staff Development
- Logistics Management
- Sales Support
- Administrative Management
- Quality Assurance
- Customer Service Management
- Data Analysis
- Data Management
- KPI Tracking
- Team Leadership
- Program Optimization
Certification
- SA-C, 02/2017, 06/2019, The American board of Surgical Assistants Certifcation
- FL 2-15 Insurance License, 09/2020, Present, Resident Health & Life (Including Annuities & Variable Contracts) Agent License
Additional Information
-Excellent communication and organizational skills
-Good problem solving skills
-Ability to multi-task
-Strong work ethic and detail oriented
-Patient care, knowledge of clinical procedures and medical terminology. Familiar with applications such as word processing, data entry, managing files and records, transcriptions.
-Adapt well to changes in the work flow with the ability to multi-task. Excellent verbal and written communication skills as well as interpersonal skills identify and resolve problems in a timely manner-Knowledge of medical procedures and documentation, quick learner, work well under pressure
Work Status
Lawfully authorized to work in the U.S (US Citizen)
Awards
Phi Kappa Phi Honor Society
Timeline
Operations Team Manager
Alorica
09.2020 - Current
Health Advisor
USHealth Advisors - Orlando, FL
09.2019 - 07.2020
Medical Office Coordinator
Advanced Cardiac Care - Orlando, FL
03.2013 - 04.2016
General surgery resident
Ibn Alnafees Hospital
02.2010 - 03.2012
Master's in Healthcare Management -
Florida Institute of Technology
MD Degree -
University of Damascus