Mohammed Ghrairi
Knoxville,TN
Summary
Dynamic leader with a proven track record at Earth Fare Supermarket, excelling in operations management and staff development. Skilled in budgeting and policy enforcement, I've successfully enhanced customer satisfaction and team performance. My technical knowledge and goal-oriented approach have driven significant improvements in service efficiency and revenue growth.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Earth Fare Supermarket
02.2022 - 08.2024
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
Front Desk Receptionist
Gold's Gym
01.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Shift Manager
McDonald's
03.2017 - 03.2021
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Bachelor of Science - Ecology And Evolutionary Biology
The University of Tennessee - Knoxville
Knoxville, TN05.2025
Skills
- Scheduling proficiency
- Budgeting expertise
- Technical knowledge
- Policy Enforcement
- Sales and Marketing
- Staff Training and Development
- Operations Management
- Inventory Control
- Schedule development
- Staff Management
- Goal-Oriented
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Limited Working
Timeline
Manager on Duty
Earth Fare Supermarket
02.2022 - 08.2024
Front Desk Receptionist
Gold's Gym
01.2021 - 01.2022
Shift Manager
McDonald's
03.2017 - 03.2021
Bachelor of Science - Ecology And Evolutionary Biology
The University of Tennessee - Knoxville
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