Mohammed Hajee
Arlington,TX
Summary
Proven track record in enhancing customer loyalty and streamlining operations at the City of Arlington, Parks and Recreation. Excelled in problem-solving and active listening, significantly improving team efficiency and customer satisfaction. Expert in customer service and staff training, adept at fostering a collaborative work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City Of Arlington, Parks And Recreation
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Rental Associate
City Of Arlington, Parks And Recreation
11.2021 - 07.2023
- Maintained high levels of customer retention by offering personalized attention to their specific rental requirements.
- Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
- Facilitated smooth check-in/check-out experiences for customers by effectively managing scheduling conflicts.
- Promoted a positive work environment by fostering collaboration and open communication among team members.
Education
BBA - Business Management And Marketing
The University of Texas At Arlington
Arlington, TX05.2027
High School Diploma -
Martin High School
Arlington, TX05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Staff Training
- Coordination
- Retail store support
Certification
- First Aid/CPR Certified
Languages
Gujarati
Native or Bilingual
Timeline
Customer Service Representative
City Of Arlington, Parks And Recreation
12.2022 - Current
Rental Associate
City Of Arlington, Parks And Recreation
11.2021 - 07.2023
BBA - Business Management And Marketing
The University of Texas At Arlington
High School Diploma -
Martin High School
- First Aid/CPR Certified
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