Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Languages
Timeline
OfficeManager
Mohammed Hamid

Mohammed Hamid

Mabola,Wattala

Summary

Highly motivated and eager to learn, seeking a challenging opportunity to contribute skills and gain experience in a professional environment. Friendly, cooperative attitude, willing to learn and grow in a dynamic setting. Understands the importance of customer service and teamwork, possesses the ability to handle tasks efficiently and accurately. Communication and problem-solving skills ready to be utilized and developed in any role undertaken. Positive, adaptable, and reliable, committed to teamwork and providing excellent customer service. Recognizes the significance of maintaining a clean and organized environment, expertise in handling transactions and ensuring exceptional customer experiences. Energetic Crew Member with outstanding skills in customer service, food safety, and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Devoted to meeting team and customer needs, focus is always on delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Crew Member

Baskin Robins
04.2024 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Customer Care Representative

Cosmic Commerce
09.2023 - 02.2024
  • Provided exceptional customer service through phone, chat, resolving inquiries and ensuring customer satisfaction
  • Developed strong communication and interpersonal skills by effectively interacting with a diverse clientele

Kitchen Helper

Family Chef
07.2023 - 09.2023
  • Supported kitchen staff with basic tasks such as washing vegetables, organizing ingredients, and maintaining a clean work area
  • Demonstrated a willingness to learn and followed instructions in a professional kitchen environment
  • Efficiently completed assigned tasks to contribute to a smooth kitchen workflow

Cashier

Shahi’s Treasure Gift Shop & Mehendi
02.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

G.C.E. O/L -

Wp/Ke Mattumagala Roman Catholic Collage

Skills

  • Customer Service
  • Communication Skill
  • Marketing
  • Customer Relationship
  • Organization
  • Time Management
  • Fast Learner
  • Highly Dependable
  • Excellent attention to details
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Cash handling
  • Taking orders
  • Self-discipline
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation

Hobbies and Interests

  • Cricket
  • Football
  • Team Sports
  • Gaming

Accomplishments

    Achievements in sports -

  • Cricket
  • Football
  • Team Sports

Languages

Sinhala
Full Professional
Tamil
Limited Working
Bahasa Malay
Elementary
English
Full Professional

Timeline

Crew Member

Baskin Robins
04.2024 - 07.2024

Customer Care Representative

Cosmic Commerce
09.2023 - 02.2024

Kitchen Helper

Family Chef
07.2023 - 09.2023

Cashier

Shahi’s Treasure Gift Shop & Mehendi
02.2021 - 11.2022

G.C.E. O/L -

Wp/Ke Mattumagala Roman Catholic Collage

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Mohammed Hamid