Mohammed Haque
Buffalo,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manufacturing Team Member
Greatbatch Medical Integer
Alden, NY
06.2022 - Current
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
Delivery Expert
Domino's Pizza
Queens, NY
07.2019 - 01.2020
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed and submitted logs and paperwork every day to maintain records.
Cashier Team Lead
OTG Management Inc.
Queens, NY
02.2018 - 05.2019
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Trained team members on cash register operation and cash handling.
- Maintained stock to meet expected customer demand.
Education
Associate of Science - Computer Networking And Cyber Security
Erie Community College
High School Diploma -
Jamaica Learning Center
Jamaica, NY01.2018
Skills
- Customer Satisfaction
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Data Entry and Maintenance
- Teamwork and Communication
- Order and Refund Processing
- Microsoft Access
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional Working
Urdu
Limited Working
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Manufacturing Team Member
Greatbatch Medical Integer
06.2022 - Current
Delivery Expert
Domino's Pizza
07.2019 - 01.2020
Cashier Team Lead
OTG Management Inc.
02.2018 - 05.2019
Associate of Science - Computer Networking And Cyber Security
Erie Community College
High School Diploma -
Jamaica Learning Center
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