Mohammed Hassen
Bellevue,WA
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
5
5
years of professional experience
Work History
Manual QA Engineer Internship
Careerist
San Francisco, CA
06.2022 - Current
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Coordinated with quality control staff to complete inspections.
- Supported quality team members during corrective action updates.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
Team Coordinator
Gucci
Seattle, WA
03.2022 - 09.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
- Developed solid professional relationships to broaden efficiency of cross-functional groups.
Lead Host
Japonessa Sushi Cocina
Bellevue, WA
05.2018 - 09.2021
- Organized seating arrangements for reservations through the seven rooms application while greeting guests and taking to-go orders
- Led and unified the host team during high volume hours by delegating tasks to ensure the restaurant runs smoothly
- Oversaw training of 5 employees, responded to questions, led by example and set expectations for quality service
- Coordinated direct to consumer orders from start to finish and handled any logistical issues with Door Dash and Ubereats
- Addressed customer service issues and organized events for large parties and private business dinners.
Sales Associate
Nike
Bellevue, WA
10.2019 - 03.2020
- Demonstrated strong product knowledge and delivered a premium consumer experience
- Utilized customer service skills, sales technique, and product knowledge to connect customers with the right product and drive sales
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Performed shipping and receiving duties, stocked the floor, performed cleaning duties, and built visual displays when necessary.
- Strong business orientation, analytical aptitude, retail math and computer skills.
Education
Bachelor of Arts - Business Administration, Marketing
University of Washington Tacoma
06.2022
Skills
- Requirements Traceability Matrix (RTM)
- Manual Testing
- Proficient in Microsoft Office
- Operational Data Documentation
- Cross-Functional Team Collaboration
- Test Procedure Documentation
- Scenarios and Use Cases
- Analyzing Test Results
- Testing Data Documentation
Timeline
Manual QA Engineer Internship
Careerist
06.2022 - Current
Team Coordinator
Gucci
03.2022 - 09.2022
Sales Associate
Nike
10.2019 - 03.2020
Lead Host
Japonessa Sushi Cocina
05.2018 - 09.2021
Bachelor of Arts - Business Administration, Marketing
University of Washington Tacoma
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