Mohammed Hossain

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Demonstrated speed and accuracy in order item selection.
• Worked productively with customers to meet order requirements and service expectations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
• Conducted price checks for customers, establishing trust and enhancing their overall experience.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Verified each item matched order sheet's description.
• Tracked substitutions and informed customers of changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Observed store's safety regulations while engaged in product fulfillment activities.
• Provided exceptional customer service through active listening, empathy, and timely problem resolution.
• Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
• Scanned each item's barcode before item's removal from shelf.
• Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
• Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
• Totaled completed order, and provided required documentation for order payment.
• Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
• Loaded and unloaded orders at customer's homes or locations.
• Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Stayed current on company offerings and industry trends.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.

Customer service,

Cash and credit account handling

Merchandise order

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