Mohammed Ibne-Israfil
Buffalo,NY
Summary
Dynamic professional with experience at Allied Universal Security Services, excelling in safety management and customer service. Fluent in English and Bengali, I effectively resolve issues and enhance client satisfaction. Proven ability to promote services and foster relationships, demonstrating strong communication and problem-solving skills in diverse environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
Buffalo, NY
11.2023 - Current
- Conducted routine patrols and monitored surveillance systems to ensure safety.
- Recorded detailed reports of daily activities and irregularities.
Sales Representative
Spectrum
Buffalo, NY
09.2023 - Current
- Promoted TV, Internet, Video, Voice, and Mobile packages to new customers.
- Connected existing customers with new services to maximize their value and satisfaction.
- Resolved customer issues efficientty, maintaining a high level of satisfaction.
- Strengthened customer-company relationships through effective communication
Interpreter
International Institute of Buffalo
Buffalo
02.2021 - Current
- Interpreted for Bengali-speaking clients during appointments, both remotely and in person.
- Provided clear and accurate communication across cultural and language barriers.
Furniture Mover/Landscaper
716Movers
Buffalo, NY
08.2021 - 07.2023
- Moved client's furniture with care and precision.
- Maintained landscapes by cutting grass, trimmin bushes and trees, and removing weeds.
Ali Baba Kebab Cashier/Cook
Ali Baba Kebab
Buffalo, NY
06.2019 - 02.2023
- Rung out customers, ensuring accurate transactions.
- Engage with customers to provide a pleasant dining experience.
Education
HighSchool -
Buffalo Academy Of Science Charter HighSchool
BuffaloSkills
- Languages: Fluent in English and Bengali
- Customer Service: Creating positive experiences and addressing customer needs effectively
- Cash Handling: Processing accurate and efficient financial transactions
- Communication: Skilled in interpreting, teaching, and engaging with diverse groups
- Sales Expertise: Promoting, upselling, and providing exceptional value to customers
- Problem-Solving: Diagnosing and resolving vandalism and unauthorized trespassing
- Physical Fitness: Experience in Boxing and fitness training
Skills & Abilities
- Teamwork: Collaborating effectively across various job roles and volunteer positions
- Leadership: Managing tasks, guiding peers, and maintaining focus in high-pressure situations
- Time Management: Balancing multiple roles and responsibilities with efficiency
- Attention to Detail: Ensuring accuracy in tasks such as repairs, transactions, and interpreting sessions
- Cultural Competence: Navigating diverse cultural contexts to foster understanding
- Adaptability: Thriving in dynamic environments and adapting to various roles and responsibilities
- Safety Management: Ensuring secure environments for students and clients
Certification
CPR/AED/First-Aid Certificate
Languages
Bengali
Full Professional
Timeline
Security Guard
Allied Universal Security Services
11.2023 - Current
Sales Representative
Spectrum
09.2023 - Current
Furniture Mover/Landscaper
716Movers
08.2021 - 07.2023
Interpreter
International Institute of Buffalo
02.2021 - Current
Ali Baba Kebab Cashier/Cook
Ali Baba Kebab
06.2019 - 02.2023
HighSchool -
Buffalo Academy Of Science Charter HighSchool