Mohammed Ibrahim
Chicago,Illinois
Summary
Dynamic professional with a proven track record at Riverside Payments, adept in customer relations and product management. Fluent in three languages and proficient in C++ and Microsoft Excel, I excel in multitasking and teamwork. Demonstrated ability to enhance client satisfaction and contribute to strategic product development, leveraging strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Team Member
Chipotle Mexican Grill
08.2021 - 09.2023
- Operated register to process payments and collect cash for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations including disassembling delivery boxes, cleaning floors, and dishwashing.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate & Product Management Intern
Riverside Payments
02.2022 - 07.2022
- Managed customer relations, ensuring quick resolution and client satisfaction.
- Maintained and developed customer relationships by identifying needs and offering appropriate services.
- Conducted market research and analysis to identify new product opportunities and enhancements.
- Delivered engaging sales presentations, explaining technical information in simplified language to promote features and increase client base.
- Assisted in product development cycles and roadmap planning, contributing to strategic decisions.
Grocery Team Member
Whole Food Market
07.2020 - 07.2021
- Maintained clean and well-stocked shelves by front-facing, checking codes, and rotating products.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions.
- Observed safety protocols when transporting merchandise to different store areas.
- Supported promotional plans by updating signage with price changes.
Education
Associate of Science - Associate of Science in Engineering
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2023
Skills
Skills
- Technical Skills: Proficient in C, Microsoft Excel for inventory tracking
- Languages: Fluent in English, Amharic, and Somali
- Core Competencies:Multitasking and Organization
Teamwork and Collaboration
Verbal and Written Communication
Time Management and Prioritization
Accomplishments
Accomplishments
- Eco Sponge Development: Collaborated with a team of 7 in the development of an eco-friendly sponge, utilizing consumer testing to resolve product issues.
Timeline
Sales Associate & Product Management Intern
Riverside Payments
02.2022 - 07.2022
Team Member
Chipotle Mexican Grill
08.2021 - 09.2023
Grocery Team Member
Whole Food Market
07.2020 - 07.2021
Associate of Science - Associate of Science in Engineering
City Colleges of Chicago - Wilbur Wright College