Mohammed Kadhim
LAN Administrator
Seattle,WA
Summary
Seasoned LAN Administrator with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated Windows systems, including Microsoft and MacOS operating systems, servers and many other departments specialized software.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
LAN Administrator
King County
Seattle, WA
06.2018 - Current
- Provide first level help desk technical support to staff including day- to-day computer hardware and software system
- Troubleshoot, research and resolved end user standard applications (MS O365, custom and commercial off-the shelf) issues in workstations with multiple platforms and operation systems at a higher technical level.
- Delivered Tier 2 support for problem identification, diagnosis and issue resolution.
- Coached interns and contracted workers
- Use diagnostic tools to troubleshoot problem associated network connectivity, and workstations hardware and software. Resolve end user workstation, printer, software, and peripheral problem on a variety of systems.
- Attended meetings to deliver status reports
- Migrated data from DAJD Proxy DHCP to Orion.
- Provide field support services to customers in solving problem incurred in the installation or operation of hardware and software product.
- Managed onboarding and offboarding of employees.
- Utilize diagnostic utilities to aid in troubleshooting
- Collaborate with other it service teams, validate solutions to ensure incident or service request is adequately resolved, verify with customers, and coach users in correcting reported problems as appropriate.
- Actively manage assigned tickets with accurate and timely information and escalate as needed.
- Assist in determining customer and staff training needs and contribute to the development, presentation and maintenance of training materials. communicate with customers primarily through email, phone and chat to coordinate and schedule the installation of computer devices assist contacts in understand the recommendations and costs associated with the upgrades, and follow through on all necessary budget approvals prior proceeding.
- Recommend upgrades to key contacts within the organization's departments/divisions
- Download hardware and software data into excel and arrange date into a clear, easy-to-understand data.
- Coordinate with the purchaser to order new equipment based on scheduled upgrades and assist with inventory data
- Served as subject matter expert on variety of software and services.
- Provided training to teammates to optimize systems maintenance and resolve recurring issues.
Helpdesk Tech Support Specialist
PRR
Seattle, WA
12.2014 - 05.2018
- Configured hardware, devices and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided support for network infrastructure and baseline configurations.
- Responded to inquiries by phone, email and walk-up requests.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Provided end-user system and equipment training.
- Worked with document imaging technologies and deployment software.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Walked user through series of steps to determine problem and implement likely solution.
- Logged activities in tracking system to maintain accurate, timely records.
- Oversaw installations of new technology and new personnel training.
- Inspected components for full power potential before and after updates.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Transfer Agent
Airserv
SeaTac, WA
12.2011 - 05.2015
- Working as interline agent, ensure all unchecked bags are pt in place by departure time and all luggage go through the proper TS screening area
- Train new staff
- utilize technology such as computers, scanners and other communication equipment
Associate
Best Buy Inc
Tukwila, WA
10.2010 - 11.2011
- Customer facing and counter troubleshooting computer issues
- Replacement of non-functional hardware components and diagnostic for proper functionality, operation system- installation, proper setup, software installation, virus removal, and troubleshooting computers. data retrieval from non-functional internal or external drives.
- Shipping and handling units to be serviced at service center
- New hires, and junior staff training
- Interact with products teams to guarantee end-to-end implementation of orders according to customers' needs.
- Responsible for exceeding revenue targets
- Frequently inspected production area to verify proper equipment operation.
Education
Associate of Science - Information Technology
Al Turath University College
Baghdad, Iraq 09.2005 - 07.2007
Skills
Teamwork and Collaboration
System upgrades
Technical Analysis
Effective communication
Customer Support
Troubleshooting
Training and Development
Maintenance and Repair
User support
Documentation
Certification
Azure Fundamentals
Timeline
Azure Fundamentals
08-2022
MTA: Windows OS Fundamentals
08-2021
MTA: Security Fundamentals
07-2021
MTA: Windows Server Administration Fundamentals
07-2021
LAN Administrator
King County
06.2018 - Current
Helpdesk Tech Support Specialist
PRR
12.2014 - 05.2018
Transfer Agent
Airserv
12.2011 - 05.2015
Associate
Best Buy Inc
10.2010 - 11.2011
Associate of Science - Information Technology
Al Turath University College
09.2005 - 07.2007