MOHAMMED KHALEQ
HYDERABAD
Summary
Subject Matter Expert known for high productivity and efficient task completion. Specialize in analytical problem-solving, innovative solution development, and effective knowledge transfer. Excel at clear communication, adaptability, and teamwork to navigate complex projects with ease.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
Cognizant Technologies Solutions
HYDERABAD
03.2023 - Current
- Reviewed insurance claims for accuracy and completeness.
- Communicated with clients to gather necessary claim information.
- Processed claims using company-specific software tools effectively.
- Investigated discrepancies in claim submissions promptly.
- Maintained detailed records of all claims and correspondence.
- Collaborated with team members to improve claims processing efficiency.
- Provided exceptional customer service during claim inquiries and resolutions.
- Advised clients on policy coverage and claims procedures clearly.
- Processed requests for additional documentation from customers in a timely manner.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
Customer Service Representative
AMAZON DEVELOPMENT CENTER
HYDERABAD
09.2020 - 03.2023
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Managed product returns and exchanges following company policies and procedures.
- Utilized internal systems to track customer interactions and maintain accurate records.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Provided feedback on customer trends to help improve product offerings and services.
- Educated customers about product features, benefits, and usage for better understanding.
- Handled escalated customer complaints with professionalism and empathy during resolution processes.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
BACHELOR OF COMMERECE - Commerce
OSMANIA UNIVERSITY
HYDERABAD06-2022
Skills
- Claims processing
- Insurance policy analysis
- Software utilization
- Data management
- Discrepancy investigation
- Customer relationship management
- Data entry
- Records management
- Policy interpretation
- Client communication
- Service delivery improvement
- Customer feedback analysis
- Complaint resolution
- Problem solving
- Team collaboration
- Time management
Timeline
Subject Matter Expert
Cognizant Technologies Solutions
03.2023 - Current
Customer Service Representative
AMAZON DEVELOPMENT CENTER
09.2020 - 03.2023
BACHELOR OF COMMERECE - Commerce
OSMANIA UNIVERSITY
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