Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammed Loum

Summary

Dynamic and results-driven professional with extensive experience in customer service and front office management at Extended Stay America. Proven ability to enhance guest satisfaction through effective problem-solving and multilingual communication. Recognized for achieving sales targets and fostering strong client relationships, while maintaining a friendly and positive attitude.

Customer-focused hospitality professional with proven track record in enhancing guest experiences and streamlining front desk operations. Known for reliability and adaptability, consistently contributing to team success and exceeding guest expectations. Skilled in communication, problem-solving, and maintaining welcoming environment.

Overview

5
5
years of professional experience

Work History

Hotel Receptionist

Extended Stay America
01.2024 - Current
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.

Furniture Sales Associate

Marlo Furniture
06.2022 - 05.2024
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
  • Increased store revenue by effectively upselling furniture and accessory items to customers.

Assistant Manager

7/eleven
03.2020 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Science - Engineering

Montgomery College
Rockville, MD
06-2029

High School Diploma -

Lycee Rochambeau
Bethesda, MD
06-2017

Skills

  • Microsoft office
  • Reservation management
  • Initiative-taking
  • Guest relations
  • Multilingual proficiency
  • Problem-solving
  • Front office management
  • Data entry
  • Friendly, positive attitude
  • Customer service

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Hotel Receptionist

Extended Stay America
01.2024 - Current

Furniture Sales Associate

Marlo Furniture
06.2022 - 05.2024

Assistant Manager

7/eleven
03.2020 - 01.2023

Associate of Science - Engineering

Montgomery College

High School Diploma -

Lycee Rochambeau

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