Mohammed Masud
Rancho Cucamonga,CA
Summary
Dedicated Customer Service Representative with expertise in support and issue resolution. Strong communicator with a focus on problem-solving and fostering customer relationships. Improved customer satisfaction through attentive service and effective solutions. Contributed to team performance by sharing knowledge and best practices in customer service.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Courtesy Clerk, Home shopper
Albertsons
Rancho Cucamonga, CA
03.2026 - Current
- Assisted customers with efficient bagging of groceries and carrying purchases to enhance shopping experience
- Supported cashiers with checkout lane bagging and cart organization
- Returned shopping carts from lot and vestibule areas
- Maintained cleanliness and organization of front-end areas while restocking bagging supplies to support a pleasant shopping environment
- Sanitized spills and swept Albertsons store floors
- Collected abandoned items and restocked products to designated aisles, ensuring store presentation and availability
Education
Electrical Engineering
California State Polytechnic University, Pomona
Pomona, CA 08.2026 - 10.2026
Skills
- Store organization
- Customer service
- Multitasking
- Time management
- Collaboration
- Communication skills
Languages
English
Professional
Bengali
Professional
Certification
- Graduated high school with cum laude honors
Accomplishments
- Graduated high school with cum laude honors
- 6 AP classes
Affiliations
- Gym
Timeline
Electrical Engineering
California State Polytechnic University, Pomona
08.2026 - 10.2026
Courtesy Clerk, Home shopper
Albertsons
03.2026 - Current