Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Generic
Hesham Muthana

Hesham Muthana

Business Account Executive
Fresno,United States

Summary

I am an accomplished and dedicated Business Account Executive with an 8-year tenure at T-Mobile USA. Throughout my career, I have consistently surpassed sales targets and cultivated strong client relationships. With a keen ability to understand customer needs and provide tailored solutions, I have been instrumental in driving business growth. I am now seeking an opportunity to leverage my expertise at T-Mobile, contributing to the company's continued success and advancing my career in the telecommunications industry.

In addition to my achievements in the corporate sector, I am also a committed leader. I have demonstrated a passion for community development and empowering the next generation. I am dedicated to fostering an inclusive and supportive environment that nurtures the growth and potential of young individuals. I am eager to continue making a positive impact and driving transformative change within the community.

With a combination of business acumen, relationship-building skills, and a commitment to community development, I am well-equipped to excel in any endeavor I pursue.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Account Executive

T-Mobile USA
01.2020 - Current
  • Develop and execute strategic sales plans to acquire new business accounts, targeting small and medium-sized business (SMBs) in the designated territory.
  • Build and maintain strong relationships with existing clients, identifying upselling and cross-selling opportunities to maximize revenue.
  • Conduct thorough needs assessments and propose customized solutions to meet the specific communication and mobility requirements of clients.
  • Consistently exceed monthly and quarterly sales quotas, ranking among the top-performing sales representatives in the region.
  • Collaborate with the sales support team to ensure seamless onboarding and exceptional customer service throughout the sales process.
  • Stay informed about industry trends, competitor offerings, and emerging technologies to effectively position T-Mobile's products and services in the market.
  • Attend industry events, trade shows, and networking functions to expand the client base and foster professional relationships.

Mobile Expert

T-Mobile USA
08.2015 - 01.2020
  • Greet and engage customers with a friendly and approachable demeanor, creating a welcoming in-store environment.
  • Conduct in-depth product demonstrations and consultations to understand customer needs and recommend tailored solutions to meet their communication requirements.
  • Consistently achieve and surpass monthly sales targets, earning recognition as a top-performing sales expert.
  • Cultivate long-lasting relationships with customers by providing exceptional customer service and post-sales support.
  • Stay up-to-date with T-Mobile's latest products, services, and promotions, ensuring accurate and comprehensive knowledge to address customer inquiries effectively.
  • Collaborate with team members to share sales strategies, best practices, and knowledge, contributing to the overall success of the retail store.
  • Handle customer escalations and resolve complaints in a professional and empathetic manner, turning potential issues into opportunities for customer satisfaction and loyalty

Owner/Operator

Alcatraz Market
08.2009 - 08.2015
  • Revived and reestablished Alcatraz Market, identifying a prime location and strategically positioning the store as a neighborhood hub for convenience and grocery needs.
  • Successfully managed all aspects of the business, including daily operations, inventory control, vendor relations, financial management, and marketing strategies.
  • Curated a diverse product inventory, ensuring a wide selection of fresh produce, snacks, beverages, household essentials, and specialty items to meet the varying demands of customers.
  • Implemented effective inventory management practices, minimizing wastage, optimizing shelf space, and negotiating favorable terms with suppliers to maintain competitive pricing.
  • Developed and maintained a loyal customer base by providing exceptional customer service and personalized shopping experiences, fostering a strong sense of community and trust.
  • Utilized data-driven insights to identify popular products and customer preferences, enabling better decision-making and targeted marketing campaigns.
  • Leveraged social media and local advertising to promote Alcatraz Market's offerings and engage with the community, resulting in increased foot traffic and sales.
  • Initiated partnerships with local businesses and community organizations, creating collaborative events and initiatives to further integrate the store into the neighborhood fabric.
  • Actively monitored financial performance, analyzing sales data, and implementing cost-saving measures to optimize profitability.

Education

High School Diploma -

Berkeley High School
Berkeley, CA
07.2013

Skills

  • B2B Sales
  • Sales Forecasting
  • Sales and Negotiation
  • Financial Management

Affiliations

Sierra Community Center - President of the Executive Board

Languages

Arabic
Native or Bilingual

Accomplishments

  • Winners Circle Q2 & Q4 2016. Top 1% in the company in sales for my position as a Mobile Expert

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Hesham MuthanaBusiness Account Executive