Mohammed Najmuldeen
Harrisonburg,VA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Hardworking and punctual [Job Title] works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
Harrisonburg, VA
08.2021 - 03.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Documented receipts, employee hours and inventory movement.
Picker
Amazon
Fishersville, VA
07.2023 - 09.2023
- Inspected items for damages prior to shipment.
- Received, sorted and processed incoming orders in a timely manner.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Achieved productivity and accuracy standards to meet company guidelines.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Limited damage to products and orders by using care when choosing items.
- Selected products and items from shelves and pallets for customer orders.
Crew Member
McDonald's
Harrisonburg, VA
06.2019 - 07.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.2020
Skills
- Product Packaging
- Quality Control
- Order Preparation
- Quality Assurance
- Team Development
- Shift Checklists
- Staff Training and Onboarding
- Team Building
- Delegating Work
- Cash Handling
Timeline
Picker
Amazon
07.2023 - 09.2023
Shift Manager
McDonald's
08.2021 - 03.2024
Crew Member
McDonald's
06.2019 - 07.2021
High School Diploma -
Harrisonburg High School