MOHAMMED NAQBI
New York
Summary
Cheerful and upbeat customer service specialist with a proven track record in client relationship management and problem resolution. Dependable achiever, committed to holding the highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Client Consultant Float
Flagstar Bank
Forest Hills
05.2024 - Current
- Crafted a distinctive and effortless journey for our clients by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
- Consistently helped multiple branches acquire new clients and meet sales and referral goals through preset appointments and thoughtful conversations- many of which led to new business opportunities, mortgage introductions and successful financial consultant referrals.
- Proactively managed client relations by diligently addressing client needs through an evaluative and advisory approach.
- Managed cash devices such as Fiserv DNA platform, cash vault, ATM, domestic/international wires, and such while adhering to all banking policies and procedures.
- Executed banking transactions and did so accurately and compliantly, striving for no controllable losses.
Foreperson
P&B Construction
Bronx
06.2021 - 01.2024
- Acted as primary contact for clients, managing requests via calls and emails.
- Supported planning, execution, and completion of construction projects within quality and budget constraints.
- Enforced safety protocols on-site, promoting accountability and reducing incidents through regular training and adherence to OSHA standards.
Customer Experience Team Lead
Wegmans Supermarket
Buffalo
08.2021 - 06.2023
- Nurtured customer service team to ensure access to resources for optimal efficiency.
- Engaged customers on sales floor to assess needs and strategically plan grocery department layout.
- Collaborated effectively with team members and store leaders to resolve unforeseen situations.
Education
Bachelor of Science - Banking And Finance
University At Buffalo, The State University of New York
Buffalo, NY06.2023
Skills
- Personability
- Resourcefulness
- Coordination
- Problem resolution
- Team collaboration
- Adaptability
- Client relationship management
- Microsoft Office Suite
- Salesforce
- Google Suite
Leadership Experience
- Treasurer, UB Financial Management Association, 02/2022, 04/2023
- Volunteer, Queens Central Library, 06/2017, 08/2022
Timeline
Client Consultant Float
Flagstar Bank
05.2024 - Current
Customer Experience Team Lead
Wegmans Supermarket
08.2021 - 06.2023
Foreperson
P&B Construction
06.2021 - 01.2024
Bachelor of Science - Banking And Finance
University At Buffalo, The State University of New York
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