Overview
Work History
Education
Timeline
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MOHAMMED ORAKZAI

Houston,TX

Overview

6
6
years of professional experience

Work History

Expert

Apple
11.2022 - Current
  • Revamped Apple business approach and initiated a Team-member business engagement program, orchestrating training sessions to equip sales staff with tools to engage business customers effectively, resulting in a team member capturing 34 business leads in a single month
  • Spearheaded the adoption of Apple's changing retail focuses by conducting training sessions for 40+ employees with the leadership team, and mentoring 4 under-performing peers, resulting in a most improved AppleCare percentage award for the store among the market
  • Orchestrated comprehensive Apple product training sessions, equipping team with advanced knowledge; increasing AppleCare adoption rates & boosting phone carrier connections leading to store metric ranking rising from 16th to 5th in the market
  • Mentored 5 new hires in Apple's steps of service and product knowledge, resulting in up to 35% improvement in AppleCare percentage among peers

Specialist

Apple
08.2021 - 11.2022
  • Distinguished self as Apple product expert, provided nuanced advice on the latest products and services, boosting customer engagement and loyalty; consistently achieved above 80% of phones connected to carriers and above 75% AppleCare attached to phone purchases

Assistant Director

Brand New Horizons Academy Daycare
01.2020 - 08.2021
  • Directed daily operations in the absence of the Director, including staff supervision, conflict resolution, and program oversight as well as managed the center's budget, monitored expenditures, and identified cost-saving opportunities, contributing to a balanced budget for a business with 15 staff, 120 children and $300,000 gross income per year
  • Directed and coordinated activities of 12 teachers and 3 administrators, optimizing operational efficiency and ensuring the seamless execution of educational programs and administrative tasks
  • Assisted the Director in daily operations, including scheduling, staff management, and administrative tasks, resulting in a 20% increase in operational efficiency due to digitization of records
  • Facilitated over 40 detailed discussions with parents and staff to align educational activities, policies, and address behavioral or learning challenges of students, contributing to a 26% improvement in student engagement

Brand associate

Old Navy
10.2019 - 01.2020
  • Provided professional, personalized service and support to each customer, significantly enhancing customer satisfaction and driving sales, achieving over 55 customer applications for Old Navy credit card in a month
  • Monitored customer preferences to determine the focus of sales efforts
  • Designed visually appealing and effective displays for the entire store

Education

Associate of Science -

Lone Star College
Houston, TX
05-2025

Timeline

Expert

Apple
11.2022 - Current

Specialist

Apple
08.2021 - 11.2022

Assistant Director

Brand New Horizons Academy Daycare
01.2020 - 08.2021

Brand associate

Old Navy
10.2019 - 01.2020

Associate of Science -

Lone Star College

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MOHAMMED ORAKZAI