Mohammed Raheem Pasha
Riyadh,Saudi Arabia
Summary
Dynamic customer service professional with extensive experience at Saudi Airlines Cargo Company, excelling in air import operations and cargo tracking. Strong multitasking skills and proficiency in MS Office. Committed to delivering exceptional service and enhancing customer satisfaction. Skilled at managing procurement processes, tracking inventory levels, negotiating with suppliers, and ensuring timely delivery of materials. Efficient in maintaining accurate records, handling purchase orders, and supporting cost-saving initiatives in supply chain operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support & Procurement Assistant
Rex Automotive Industry
01.2021 - 06.2023
- Day to day administrative tasks
- Served as the initial point of contact for customer enquiries and issues responding professionally and empathetically
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Managed inventory levels to optimize stock replenishment and reduce excess costs
- Generated purchase orders, contracts, and other documentation to support the procurement process
- Prepared, maintained and review purchasing files, reports, and price lists
- Responded to customer and supplier inquiries about order status, changes, and cancellations
- Assisted in sourcing suppliers and obtaining quotations for goods and services
- Managed approximately 30 incoming calls & emails per day from customers.
Procurement Assistant
Saudi Airlines Cargo Company
08.2017 - 07.2020
- Performed detailed research into potential suppliers to assess their capabilities, prices, lead times, product quality
- Collaborated with suppliers to negotiate contracts, resolve disputes, and improve product quality
- Created reports highlighting spending patterns by category or supplier for senior management review
- Developed and maintained relationships with new and existing vendors and suppliers
- Generated purchase orders, contracts, and other documentation to support the procurement process
- Tracked status of requisitions, contracts, and orders
- Participated in supply chain management workshops and seminars
Customer Services and Air Import Operations Agent
Saudi Airlines Cargo Company
03.2011 - 07.2017
- Track & Trace
- Acceptance of DGR & Special Handling Shipments AVI, VAL, AOG and PER
- Responsible for Air cargo and COURIER shipments tracing, Customer services via E-mails & phone for international inbound Shipments
- In charge of cargo imports operation flights, customer service, reviewing airway bills and invoices, Booking via telephone, e-mail, routing, cargo handling, cargo acceptance, labeling, managing & issuing of booking lists
- Tracking missing cargo, sending pre-alerts, FFMs and FFAs, answering FFRs via e-mail.
- Deep knowledge of completing documentation needed for air transport analyzing Airway Bills and invoices
- Maintained optimal inventory levels through tracking, receiving, and updating stock
Education
Bachelor of Science - COMPUTER SCIENCE
Kakatiya University
Warangal01.2010
High School Diploma -
Board Of Intermediate
Warangal01.2004
Skills
- Knowledge in different packages of MS-Office
- Multitasking
- Problem-solving abilities
- Teamwork and collaboration
- Operational efficiency
- Customer Interface & Management
- Order tracking
- Materials planning
- Scheduling
- Procurement
- Customer service
- Excellent communication
Profile At Glance
Very well organized, visionary and comfortable working with a multi-tasking project oriented environment. Excellent
verbal and written communication abilities. Have good team spirit, goal oriented and high interpersonal skills.
- Worked as procurement assistant & customer support at Rex Automotive Industries India from 2021 to 2023
- Worked as Procurement Assistant at Saudi Cargo from 2017 to 2020 Riyadh, Saudi Arabia.
- Worked as Customer Services Agent & Import Operations at Saudi Cargo from 2011 to 2017 Riyadh,Saudi Arabia.
Awards
Awarded with best employee services at Saudi Cargo
Certification
Appraisal certification from Turkish Airlines and Qatar Airways
Languages
English
Professional Working
Arabic
Limited Working
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Urdu
Native or Bilingual
Personal Information
- Date of Birth: 08/08/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support & Procurement Assistant
Rex Automotive Industry
01.2021 - 06.2023
Procurement Assistant
Saudi Airlines Cargo Company
08.2017 - 07.2020
Customer Services and Air Import Operations Agent
Saudi Airlines Cargo Company
03.2011 - 07.2017
Bachelor of Science - COMPUTER SCIENCE
Kakatiya University
High School Diploma -
Board Of Intermediate
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