MOHAMMED RAKIB
JAMAICA,NY
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing [Number] years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Phone Repair Technician
Technician
01.2023 - Current
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
- Upheld strict adherence to company policies and procedures, maintaining a professional and consistent level of service for all clients.
- Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
- Continuously improved technical skills through participation in training courses and workshops within the industry.
- Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
- Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
- Reduced device downtime for clients by performing accurate diagnostics and swift repairs.
- Streamlined repair processes by implementing effective time-management strategies and prioritizing tasks as needed.
- Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
- Developed strong relationships with suppliers, securing high-quality replacement parts at competitive prices.
- Implemented inventory management system for tracking repair parts, streamlining order processes for efficiency gains.
- Increased repeat business through excellent communication and explanation of repair process to customers.
- Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
- Stayed up-to-date on industry trends and emerging technologies to provide relevant solutions for customers'' phone problems.
- Enhanced customer satisfaction by providing timely and efficient phone repair services.
- Researched and recommended network and data communications hardware and software.
Phone Repair Technician
Technician Professionals
04.2011 - 09.2016
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
- Upheld strict adherence to company policies and procedures, maintaining a professional and consistent level of service for all clients.
- Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
- Continuously improved technical skills through participation in training courses and workshops within the industry.
- Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
- Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
- Reduced device downtime for clients by performing accurate diagnostics and swift repairs.
- Streamlined repair processes by implementing effective time-management strategies and prioritizing tasks as needed.
- Implemented inventory management system for tracking repair parts, streamlining order processes for efficiency gains.
- Developed strong relationships with suppliers, securing high-quality replacement parts at competitive prices.
- Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
- Increased repeat business through excellent communication and explanation of repair process to customers.
- Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
Education
No Degree - BANGLA BASHA
NOAKHALI GOVERNMENT COLLEGE
01.2010
Skills
- Speaker Repair
- Charging Port Repair
- Button Repair
- Expert Soldering
- Camera Repair
- Screen Replacement
- Water Damage Repair
- Network Troubleshooting
- Battery Replacement
- Software Diagnostics
- Warranty Services
- Signal Analysis
- Hardware diagnostics
- Data Recovery
- Diagnostic Tools
- Component-Level Repair
- Software Installation
- Warranty processing
- Mobile Device Management
- Sales Support
- Equipment installation and repair
- Installing equipment
- Data cabling installation
- Educating customers
- Router Installation and Optimization
- System Repair
- Device Installation
- Vehicle Maintenance
- Equipment Installation
- Records Management
- Replacing antennas
- Office installations
Timeline
Phone Repair Technician
Technician
01.2023 - Current
Phone Repair Technician
Technician Professionals
04.2011 - 09.2016
No Degree - BANGLA BASHA
NOAKHALI GOVERNMENT COLLEGE