Summary
Overview
Work History
Education
Skills
Certification
Languages
Technical Skills
Timeline
Generic

Mohammed Rayhan

Bronx

Summary

Results-driven healthcare professional with 6+ years of experience supporting Medicaid-based programs, provider operations, and care coordination across diverse healthcare settings. Expertise in CDPAP, PCA, and NYS Medicaid, with a strong background in team leadership, compliance, and multi-site operations. Adept at collaborating with MLTCs, patients, and internal departments to enhance service efficiency and member satisfaction. Brings a solutions-focused mindset, strong communication skills, and a commitment to delivering high-quality, accessible care within complex healthcare systems.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Manager

Marks Home Care Agency Inc.
Bronx
11.2022 - Current
  • Supervise all operations and staff across Bronx branch locations, including field employees (PCA/HHA).
  • Lead care coordination to ensure clients receive compassionate, high-quality service—treating each case as if caring for a loved one.
  • Oversee day-to-day scheduling, case management, and compliance functions for Medicaid-based CDPAP and PCA programs.
  • Maintain all employee and patient records in full compliance with NYS Department of Health standards.
  • Train and manage a team of coordinators to ensure timely enrollments, reassessments, and service continuity.
  • Serve as a primary point of contact for patients, caregivers, MLTCs, and partner organizations.
  • Work closely with departments across the agency—HR, Finance, Authorizations, Entitlements, and Customer Service—to support operational goals.
  • Delegate and monitor office workflow, stepping in when needed to maintain service delivery and staff support.
  • Tools Used: HHAeXchange, EPACES, Inflowcare, Arla, CRM, Papervision, Microsoft Office Suite

Coordination Manager

Marks Home Care Agency Inc.
Bronx
09.2019 - 11.2022
  • Supervise all operations and staff across Bronx branch locations, including field employees (PCA/HHA).
  • Lead care coordination to ensure clients receive compassionate, high-quality service—treating each case as if caring for a loved one.
  • Oversee day-to-day scheduling, case management, and compliance functions for Medicaid-based CDPAP and PCA programs.
  • Maintain all employee and patient records in full compliance with NYS Department of Health standards.
  • Train and manage a team of coordinators to ensure timely enrollments, reassessments, and service continuity.
  • Serve as a primary point of contact for patients, caregivers, MLTCs, and partner organizations.
  • Work closely with departments across the agency—HR, Finance, Authorizations, Entitlements, and Customer Service—to support operational goals.
  • Delegate and monitor office workflow, stepping in when needed to maintain service delivery and staff support.
  • Tools Used: HHAeXchange, EPACES, Inflowcare, Arla, CRM, Papervision, Microsoft Office Suite

Home Care Coordinator

Heart to Heart Home Care Agency
Bronx
08.2018 - 09.2019
  • Scheduled and assigned caregivers to clients’ homes based on availability and care needs.
  • Maintained regular communication with clients, families, caregivers, and referral sources.
  • Handled coverage for call-offs, cancellations, and staffing changes.
  • Managed attendance, entered timesheets, and supported pre-billing through HHAeXchange.
  • Logged complaints and incidents, and promptly informed the clinical department.
  • Answered incoming calls, relayed messages, and kept management informed of updates.

Event Coordinator

SPIN New York
Manhattan
06.2017 - 08.2018
  • Planned and executed corporate and private events, managing logistics, vendor coordination, and on-site support.
  • Worked closely with cross-functional teams to align events with client goals and brand expectations.
  • Strengthened time management and customer service skills in high-pressure, client-facing settings.

Cashier Supervisor (Part-Time)

Key Food Supermarket
Brooklyn
01.2015 - 01.2017
  • Oversaw front-end operations and supervised staff during peak hours.
  • Maintained high standards in customer service and transactional accuracy.

Education

B.S. - Computer and Information Systems

CUNY New York City College of Technology
Brooklyn, NY
01.2020

Skills

  • CDPAP and PCA management
  • Medicaid compliance
  • Care coordination
  • Effective communication
  • Time management
  • MLTC partnerships
  • Team leadership
  • Workflow optimization
  • EHR and home care software
  • Documentation compliance
  • Cross-functional collaboration
  • Problem solving
  • Customer relationship management

Certification

  • Google IT Support Professional Certificate
  • HIPAA Compliance Certification

Languages

English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Urdu
Elementary

Technical Skills

  • HHAeXchange, EPACES, Inflowcare, Arla, Papervision, CRM
  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • NYS Medicaid Systems, CDPAP/PCA Program Management

Timeline

Branch Manager

Marks Home Care Agency Inc.
11.2022 - Current

Coordination Manager

Marks Home Care Agency Inc.
09.2019 - 11.2022

Home Care Coordinator

Heart to Heart Home Care Agency
08.2018 - 09.2019

Event Coordinator

SPIN New York
06.2017 - 08.2018

Cashier Supervisor (Part-Time)

Key Food Supermarket
01.2015 - 01.2017

B.S. - Computer and Information Systems

CUNY New York City College of Technology

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