Mohammed Riaz
Brooklyn,NY
Summary
Experienced Operations Manager adept at achieving success through effective team building, cost-cutting strategies, and operational enhancements. Committed to reducing expenses while upholding the highest standards of product and service quality. Demonstrates reliability as a team player, consistently striving for the development of high-performing teams.
Overview
5
5
years of professional experience
Work History
Fleet Coordinator
KYTE
02.2023 - Current
- Oversaw fleet operations for 250-500 vehicles, ensuring efficient logistics and inventory management
- Trained new team members, boosting operational efficiency by 20%
- Conducted inspections and maintained comprehensive vehicle condition reports
- Delivered vehicles punctually, maintaining a 98% customer satisfaction rate
- Partnered with vendors to reduce downtime and manage defect rates effectively
- Strategically minimized Cost Per Trip (CPT) through process optimization and cost control measures
- Achieved 'Diamond Defect' status for the Brooklyn market, completing 1,300 trips
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Proactively identified and solved complex problems that impacted management and business direction.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Intern Operation Manger
A2BRX Pharmacy
01.2022 - 12.2022
- Coordinated weekend fleet operations for over 2,000 packages
- Optimized delivery routes, reducing delivery times and enhancing driver productivity
- Maintained a 98% customer satisfaction rating through exceptional service
- Streamlined workflows, improving efficiency and reducing delivery errors
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Crew Member / Shift Manager
Haagen Dazs
09.2019 - 02.2020
- Managed customer orders, cash transactions, and provided quick service in a fast-paced environment
- Collaborated with team members to maintain smooth store operations and ensure customer satisfaction
- Scheduled shifts and ensured smooth store operations
- Resolved customer complaints, maintaining high satisfaction levels
- Trained team members, improving operational standards
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Business Administration - Business Administration And Management
Brooklyn College
New York, NY05.2025
Skills
- Microsoft Word
- Excel
- Leadership
- Time Management
- Teamwork
- Customer Service
- Critical Thinking
- Analytical Skills
- Operations and logistics
- Cost reduction strategies
- Customer relationship management
- Fleet management
- Profit maximization techniques
- Conflict resolution techniques
Corecompetencies
- Leadership
- Time Management
- Teamwork
- Customer Service
- Critical Thinking
- Analytical Skills
Technicalskills
- Proficient in Microsoft Word
- PowerPoint
- Excel
- Outlook
- Google Suite
Timeline
Fleet Coordinator
KYTE
02.2023 - Current
Intern Operation Manger
A2BRX Pharmacy
01.2022 - 12.2022
Crew Member / Shift Manager
Haagen Dazs
09.2019 - 02.2020
Bachelor of Business Administration - Business Administration And Management
Brooklyn College
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