SANA BAHADUR UDDIN
Bloomington,IL
Summary
Versatile and achievement-oriented professional with a robust background in laboratory and customer service roles, notably at St Joseph Medical Center. Excelled in specimen handling and customer satisfaction, achieving a 92% positive feedback rating. Skilled in CLIA & OSHA compliance and fostering team collaboration. Demonstrates exceptional verbal communication and scientific writing abilities, ensuring high-quality outcomes in fast-paced environments. Versatile Claims Customer Service Associate with experience handling diverse types of insurance claims. Skilled in managing customer expectations and resolving disputes effectively. Strengths include keen problem-solving abilities, strong communication skills, and a customer-centric approach. Previous roles involved enhancing service quality standards and improving overall client satisfaction significantly.
Overview
14
14
years of professional experience
Work History
Lab Assistant
St Joseph Medical Center
01.2022 - Current
- Performed specimen collection and prepared specimens and labeled them for transport to the laboratory for analysis
- Performed all point of care testing
- Performed Venipuncture and skin puncture according to established aseptic techniques
- Effectively performed all clerical and computer duties associated with the laboratory
Customer Care representative
State Farm Auto Insurance
01.2016 - 01.2018
- Exceeded quantitative metrics on customer satisfaction, customer retention and resolved issues
- Promptly handled an average of 80 customer inquiries and issues by maintaining knowledge of the company
- Actively worked to display a courteous and empathetic attitude to customers
- Quickly triaged incoming calls and escalated calls when necessary which resulted in lowering resolution time
- Constantly contributed ideas to Innovation Central and got many approved and implemented
Pharmacy technician
Walgreen
01.2015 - 01.2016
- Prepared prescription labels and fill prescriptions for approval by pharmacists
- Swiftly and correctly calculated dosages and dispensed medications
- Worked alongside licensed pharmacists to provide excellent customer service within high volume retail settings
Operations Advisor
DriveTime
01.2014 - 01.2015
- Prepared all the paperwork for car sales
- Effectively answered customer calls regarding billing and sales information
- Organized weekly meetings regarding sales quota
- Verified warranty and service contract coverage by examining records and papers
Customer Service Associate
Macy's
01.2013 - 01.2014
- Answered telephone inquiries, providing quality service to customers and associates, regarding credit card billing inquiries, sales, service and payments
- Helped customers with a positive attitude and patiently listened and communicated company policies with empathy
- Assisted managers with arrangements of merchandise display
- Received a positive feedback rating of 92% based on customer service surveys
Customer service representative
All Appliance Care
01.2011 - 01.2013
- Answered all incoming customer calls cordially and addressed all issues
- Create all detailed logs on necessary requests and assigned technicians to deliver parts and install them in timely manner
- Create daily order schedules to make smooth efficient work environment
Education
Harper College -
01.2012
Diploma -
Bioinformatic
01.2007
Bachelors -
Microbiology & Sciences
01.2006
Skills
- Advanced knowledge of Microsoft office suite (Word, Excel, Powerpoint)
- Proficient with Internet Concepts & Hardware
- Positive attitude
- Helping people
- Team player
- Collaboration
- Verbal communication skills
- Written communication skills
- Customer service
- Client relations
- Thrives in a challenging environment
- Fast paced environment
- CLIA & OSHA compliance
- Safe specimen handling
- Lab testing and reporting
- Laboratory diagnostic equipment
- Sample checking
- Lab equipment calibration
- Documentation requirements
- Quality control guidelines
- File management
- Supply maintenance
- Phlebotomy
- Sample preparation
- Advanced word processing
- Specimen handling protocols
- Documentation compliance
- Data and statistical analysis
- MRSA PCR testing
- Scientific writing
- Immunological techniques
- Equipment management
- Instrument Calibration
- Molecular techniques
- Fungal cultures specialist
Languages
- English
- Hindi
- Arabic
Affiliations
Gardening Skills: Proficient in plant care, landscape design, and sustainable gardening practices
Languages
Hindi
Professional
English
Professional
ARABIC
Limited
Accomplishments
Contributed innovative ideas to Innovation Central, resulting in multiple approvals and successful implementations
Timeline
Lab Assistant
St Joseph Medical Center
01.2022 - Current
Customer Care representative
State Farm Auto Insurance
01.2016 - 01.2018
Pharmacy technician
Walgreen
01.2015 - 01.2016
Operations Advisor
DriveTime
01.2014 - 01.2015
Customer Service Associate
Macy's
01.2013 - 01.2014
Customer service representative
All Appliance Care
01.2011 - 01.2013
Harper College -
Diploma -
Bioinformatic
Bachelors -
Microbiology & Sciences