Mohammed Salifu
Bronx,New York
Summary
Adept at disability awareness and providing emotional support, I enhanced client quality of life and customer satisfaction at New York Foundling and Sotheby's. Recognized for multitasking and strong ethics, I improved loyalty and safety, contributing to a positive, secure environment. Achieved top performance metrics, demonstrating exceptional patient care and service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
New York Foundling
10.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
Customer Service Representative
Sotheby's
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Security Guard
Madison
11.2019 - 11.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Associate Medical Assistant -
The College of Westchester
White Plains, NYGeneral Arts
Nsutaman Catholic Senior High School
Ghana 06.2014
Skills
- Disability Awareness
- Emotional Support
- Meal Preparation
- Personal Hygiene Assistance
- Physical assistance
- Healthcare coordination
- Activity Planning
- Self-Advocacy Support
- Nutrition monitoring
- Patient Care
- Transportation Assistance
- Community Integration
- Respectful and Compassionate
- Strong Ethics
- Multitasking and Organization
- Medication Administration
Certification
Strategy for crisis interventions and management
C P R
Timeline
Direct Support Professional Caregiver
New York Foundling
10.2023 - Current
Customer Service Representative
Sotheby's
11.2020 - Current
Security Guard
Madison
11.2019 - 11.2023
Associate Medical Assistant -
The College of Westchester
General Arts
Nsutaman Catholic Senior High School
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