Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammed Shaikh

Mohammed Shaikh

Restaurant Manager
Herndon,Virginia

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 18 years of experience in team leadership in hotel industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Peri-Peri Original & Kalisto Steakhouse
08.2023 - Current
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Restaurant Manager

Mandarin Chinese Restaurant
09.2022 - 08.2023
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Restaurant Manager

Spice Village Restaurant
12.2020 - 08.2022
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Restaurant & Banquet Supervisor

Westin & Le Meridian Complex Hotels
01.2015 - 04.2018
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
  • Streamlined communication between kitchen and service staff for seamless event execution.
  • Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
  • Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.

Bar Captain

Sofitel Luxury Hotels
10.2012 - 12.2014
  • Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
  • Enhanced team performance through effective communication, coaching, and leadership.
  • Ensured smooth bar operations by managing inventory, ordering supplies, and maintaining cleanliness standards.
  • Boosted beverage sales with innovative cocktail creations and seasonal menu updates.
  • Collaborated with the culinary team for successful pairing of food and beverages to enhance guest experience.

Bar Tender

Ramee International Hotels
12.2011 - 09.2012
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Completed requisitions to maintain required stock par levels.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Banquet Server

Taj Hotel
12.2010 - 12.2011
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained flexible work schedule to meet event needs.

Education

High School Diploma -

Kendriya Vidayalaya Loktak
India

Skills

  • Staff Management
  • Customer Engagement
  • Recruitment
  • Schedule Coordination
  • Menu development
  • Operations Management
  • Recipes and menu planning
  • Complaint resolution
  • Team Management
  • Adaptable
  • Supply Chain Management
  • Business operations expertise
  • Supervisory skills
  • Organization and prioritization
  • Promotions planning
  • Food plating and presentation
  • Employee Retention
  • Performance Improvement
  • Shift Management
  • Wine Knowledge
  • Inventory control and record keeping
  • Point of Sale (POS) system operation
  • Staff Scheduling
  • Customer loyalty
  • Passion for customer satisfaction
  • Food Service Background
  • Catering Coordination

Languages

English
Full Professional

Timeline

Restaurant Manager

Peri-Peri Original & Kalisto Steakhouse
08.2023 - Current

Restaurant Manager

Mandarin Chinese Restaurant
09.2022 - 08.2023

Restaurant Manager

Spice Village Restaurant
12.2020 - 08.2022

Restaurant & Banquet Supervisor

Westin & Le Meridian Complex Hotels
01.2015 - 04.2018

Bar Captain

Sofitel Luxury Hotels
10.2012 - 12.2014

Bar Tender

Ramee International Hotels
12.2011 - 09.2012

Banquet Server

Taj Hotel
12.2010 - 12.2011

High School Diploma -

Kendriya Vidayalaya Loktak

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Mohammed ShaikhRestaurant Manager