MOHAMMED TEJAN
Hawthorne,USA
Summary
Strategic operations leader delivering execution, efficiency, and growth at scale. Accomplished team leader with 20+ years of experience overseeing end-to-end business operations across technology, sales, logistics, transportation, and service-based environments. Dedicated and experienced in achieving organizational and business goals through innovation, collaboration, and performance excellence.
Overview
20
20
years of professional experience
Work History
General Manager
Shoe Palace
Redondo Beach, CA
01.2022 - 01.2025
- Strengthened customer loyalty through personalized experiences and engagement initiatives.
- Streamlined operations by identifying inefficiencies and implementing improved processes.
- Increased store revenue by launching targeted sales strategies and promotional campaigns.
- Led and developed high-performing teams to exceed performance and sales goals.
- Strategic collaborations with other store managers on blueprinting projects that will progress team and retail productivity.
- Promote business growth and image to the public as well as partners, through projects that ensure store locations, both new and existing, are operating and exceeding company standards.
Senior Mobile Expert
T-Mobile
Santa Monica, CA
01.2013 - 01.2022
- Delivered expert customer service by tailoring product recommendations to client needs.
- Maintained up-to-date industry knowledge, leveraging tools and technology to enhance client engagement. Working with brands like Samsung, Apple, OnePlus, Sony, LG, HTC. Worked directly with Samsung and Sony representatives to represent brand and use of devices as an ambassador.
- Built and nurtured strong relationships with key retail partners, fostering collaboration and sales growth. Started relationships and partnered with local ESL schools for new students that needed phone service while studying in the US on a short and long term basis.
- Consistently achieved and exceeded individual and team sales targets. Identifying key metrics and implementing the right plan to meet the necessary goals.
- Operated a variety of projects that aimed to boost clientele amongst individuals and businesses.
Supervisor
UPS
Los Angeles, CA
01.2005 - 01.2017
- Oversaw daily department operations to ensure efficient workflow and task completion.
- Strategized tasks in a manner of benefitting both clientele and business in the supervision of preloading and loading deliveries.
- Applied strong leadership and problem-solving skills to improve team performance and morale.
- Partnered with cross-functional teams to achieve organizational objectives and enhance service quality. Partnering up with the delivery driver department and finding the best way to properly serve drivers and improve efficiency.
- Utilized knowledge procured from business management degree to ensure operations amongst supervised departments align with business ethics.
Director of Personal Training
Tao Athletic Club / Sky Sport
Beverly Hills, CA
01.2010 - 01.2012
- Managed a team of personal trainers, providing mentorship and ensuring quality service.
- Enhanced client satisfaction by tracking fitness progress and tailoring programs to individual needs.
- Maintained daily performance and productivity reporting to support business decisions.
- Provided excellent customer service by resolving member issues promptly and professionally.
- Promoting the businesses’ professional standard and prospecting local successful businesses that align with interest to obtain growth in clientele. Worked with top retail brands like; LV, Gucci, Apple, AT&T etc.
Education
Bachelor of Business Management -
Kingston University
London, UKSkills
- Client Engagement Strategies
- Analytical & Performance Reporting
- Interdepartmental Communication
- Microsoft Office Suite
- SAP Proficiency
- Conflict Resolution
- Problem Solving
- Google Workspace
- Salesforce
Accomplishments
NASM Certified Personal Trainer (CNC, CES, PES, WLS, SFS)
Timeline
General Manager
Shoe Palace
01.2022 - 01.2025
Senior Mobile Expert
T-Mobile
01.2013 - 01.2022
Director of Personal Training
Tao Athletic Club / Sky Sport
01.2010 - 01.2012
Supervisor
UPS
01.2005 - 01.2017
Bachelor of Business Management -
Kingston University