Mohammed Thurman
Rochester,MN
Overview
8
8
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
Rochester, MN
03.2023 - Current
- Assisted with scheduling appointments for clients and customers.
- Answered phone inquiries in a professional manner.
- Resolved customer complaints in a timely fashion.
- Assisted with training new employees on how to properly handle desk operations tasks.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
Door Attendant
Mayo Clinic
Rochester, MN
02.2022 - 03.2023
- Answered questions from guests regarding local attractions, restaurants, transportation and other services available in the area.
- Maintained a professional appearance at all times while on duty including uniform dress code and hygiene standards.
- Operated radio communication equipment to communicate with other staff members or management when needed.
- Assisted Patients in & out of car also assisted patients with wheelchairs
Surgical Core Technician
Mayo Clinic
Rochester, MN
02.2018 - 12.2020
- Assisted with the preparation of instruments for sterilization and maintained inventory of supplies.
- Monitored and maintained sterile field during surgeries.
- Cleaned and sanitized equipment after each operation ensuring proper maintenance and storage.
- Organized supplies needed for surgery or other medical procedures in advance of scheduled operations.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Responded quickly to emergency situations in order to provide life saving interventions when necessary.
Storeroom Helper
Mayo Clinic
Rochester , MN
11.2016 - 02.2018
- Assisted in stocking shelves, unloading merchandise and organizing inventory.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Organized product displays, rotated stock and removed outdated items.
- Maintained organization, cleanliness and safety in work areas.
- Performed other duties as assigned by supervisor or manager.
- Helped with inventory control by counting and organizing supplies and tools.
Education
Some College (No Degree) -
RCTC
Rochester MNSkills
- Scheduling Coordination
- Patient check-in
- Electronic Recordkeeping
- Phone reception
- Patient Scheduling
- Medical Terminology
- HIPAA
- Customer Service
- Inventory Management
- Professional telephone etiquette
- Critical thinking abilities
- Patient appointment coordination
- Strong organizational skills
- Documentation Management
- Patient service management
Timeline
Desk Operations Specialist
Mayo Clinic
03.2023 - Current
Door Attendant
Mayo Clinic
02.2022 - 03.2023
Surgical Core Technician
Mayo Clinic
02.2018 - 12.2020
Storeroom Helper
Mayo Clinic
11.2016 - 02.2018
Some College (No Degree) -
RCTC