MOHAMMED TILBANI
Sacramento,CA
Summary
Knowledgeable Service Technician with solid foundation in automotive repair and maintenance. Demonstrated ability to diagnose and resolve complex mechanical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service.
Overview
2025
2025
years of professional experience
Work History
Tire and Lube Technician
Midas Auto Service
11.2024 - Current
- Performed thorough inspections, repaired various suspension parts.
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
Lube Technician/Customer Service Advisor
Jiffy Lube
08.2024 - 11.2024
- Changed sparkplugs, brakes, assisted with other repairs.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Mental Health Worker
Cirby Hills Behavioral Health
- Company Overview: Psychiatric Hospital
- Listen actively to clients' concerns and experiences
- Assess clients' mental health conditions and risk factors
- Carry out vital health checks such as blood pressure and heart rate
- Support clients by providing empathy and creating a safe environment
- Develop personalized treatment plans based on clients' needs and goals
- Educate clients and their families about mental health and available resources
- Implement therapeutic interventions to help clients manage symptoms
- Provide crisis intervention during mental health emergencies
- Collaborate with multidisciplinary teams for comprehensive care
- Psychiatric Hospital
Roadside Assistance Technician
Self Employed
01.2022 - 05.2023
- Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
- Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
- Boosted customer loyalty through prompt communication and follow-up regarding ongoing or unresolved issues.
- Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
Cook Shift Leader
Angry Chickz
03.2021 - 01.2022
- Engaged customers in a highly visible role, conveying a positive and professional attitude
- Provided excellent customer services in greeting and helping customers with their needs
- Delegated partners to areas in need to better help with the speed and quality of service
- Handled cash transactions and balanced the cash register at end of shift
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
Barista, Cashier & Customer Service
- Handled and counted money and interacted with customers during transactions
- Offered courteous and friendly customer service to even the most difficult patrons
- Demonstrated accuracy and integrity during customer transactions
- Uphold the highest standards in store maintenance and sanitation requirements
Education
Associate of Applied Science - Automotive Engineering
Universal Technical Institute
Sacramento, CA08-2025
Skills
- Exceptional Customer Service
- Team Leadership
- Teamwork skills
- Engine repair
- Changing oil
- Hand and power tools
- Preventive Maintenance
- Brake systems understanding
- Replacing parts
Strengthsandcapabilities
- Exceptional customer service skills with strong leadership and administrative skills
- Excellent ability to anticipate and respond to individual guest needs and preferences
- Highly motivated with a strong orientation toward client relationships
- Skilled in problem-solving and conflict management to ensure smooth workflow
- Strong written and verbal communication skills for formal correspondence
- Great interpersonal skills with strong team spirit and great respect for diversity
- Exceptional organization skills with ability to prioritize and manage multiple tasks
- Solid time management with high precision in delivery in a diverse environment
- Proficient in Computer system and MS Office suite (Word, Excel, PowerPoint)
Languages
Arabic
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Tire and Lube Technician
Midas Auto Service
11.2024 - Current
Lube Technician/Customer Service Advisor
Jiffy Lube
08.2024 - 11.2024
Roadside Assistance Technician
Self Employed
01.2022 - 05.2023
Cook Shift Leader
Angry Chickz
03.2021 - 01.2022
Mental Health Worker
Cirby Hills Behavioral Health
Barista, Cashier & Customer Service
Associate of Applied Science - Automotive Engineering
Universal Technical Institute
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