Summary
Work History
Education
Skills
Languages
STRENGTHS & CAPABILITIES
Timeline
Generic

MOHAMMED TILBANI GUNARATNE

Sacramento,CA

Summary

Dedicated and focused Barista/Cashier with the extremely effective customer service experience. Proficient in customer service, food handling, cash management, and relationship management. Adept in building rapport, analyzing customer needs, challenging obstacles, and collaborating with cross-functional teams. Offering a positive, tolerant attitude and flexible schedule. Works well independently or with others as a team. Seeking a restaurant position with diverse staff and opportunities for advancement in management. Adaptable and transformational leader with an ability to work independently and as a team player to develop opportunities that further establish organizational goals. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies.

Work History

Mental Health Worker

Kirby Hills Behavioral Health, Psychiatric Hospital
  • Listen actively to clients’ concerns and experiences
  • Assess clients’ mental health conditions and risk factors
  • Carry out vital health checks such as blood pressure and heart rate
  • Support clients by providing empathy and creating a safe environment
  • Develop personalized treatment plans based on clients’ needs and goals
  • Educate clients and their families about mental health and available resources
  • Implement therapeutic interventions to help clients manage symptoms
  • Provide crisis intervention during mental health emergencies
  • Collaborate with multidisciplinary teams for comprehensive care

Barista, Cashier & Customer Service

  • Greeted customers with a warm smile and positive attitude, even at early hours of the day
  • Prepared and served drinks and food in accordance with health codes and café standards
  • Made supply, food and beverage orders and prepared Sales reports and Payroll
  • Performed support tasks; cleaning cases and equipment, and restocking display cases
  • Worked on registers daily to authorize returns and exchanges, and audit receipts
  • Built professional relationships with cliental to ensure and provide quality performance

Barista, Cashier & Customer Service

  • Engaged customers in a highly visible role, conveying a positive and professional attitude
  • Provided excellent customer services in greeting and helping customers with their needs
  • Delegated partners to areas in need to better help with the speed and quality of service
  • Handled cash transactions and balanced the cash register at end of shift

Barista, Cashier & Customer Service

  • Handled and counted money and interacted with customers during transactions
  • Offered courteous and friendly customer service to even the most difficult patrons
  • Demonstrated accuracy and integrity during customer transactions
  • Upheld the highest standards in store maintenance and sanitation requirements

Education

High School Diploma - undefined

Skills

  • Exceptional Customer Service
  • Cash Management
  • Sales Lead Generation
  • Food & Beverage
  • Coordination & Collaboration
  • Record Management
  • Customer Satisfaction
  • Problem-Solving
  • Excellent Phone Etiquette
  • Relationship Development
  • Administrative Support
  • Flexible & Dedicated
  • Training and Development
  • Operations Management
  • Team Leadership
  • Teamwork skills
  • Regulatory Compliance
  • Supervision & Follow-up

Languages

English
Arabic
Turkmen

STRENGTHS & CAPABILITIES

  • Exceptional customer service skills with strong leadership and administrative skills
  • Excellent ability to anticipate and respond to individual guest needs and preferences
  • Highly motivated with a strong orientation toward client relationships
  • Skilled in problem-solving and conflict management to ensure smooth workflow
  • Strong written and verbal communication skills for formal correspondence
  • Great interpersonal skills with strong team spirit and great respect for diversity
  • Exceptional organization skills with ability to prioritize and manage multiple tasks
  • Solid time management with high precision in delivery in a diverse environment
  • Proficient in Computer system and MS Office suite (Word, Excel, PowerPoint)

Timeline

Mental Health Worker

Kirby Hills Behavioral Health, Psychiatric Hospital

Barista, Cashier & Customer Service

Barista, Cashier & Customer Service

Barista, Cashier & Customer Service

High School Diploma - undefined

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MOHAMMED TILBANI GUNARATNE