Mohammed Abdul Younus
Kaizen Infotech Services
Toronto,ON
5
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Operations and Finance Executive
1 Year 1 Month- Managed daily banking reconciliation and financial record maintenance
- Prepared operational and financial reports using Excel
- Coordinated with clients regarding payments, documentation, and support
- Assisted in budgeting, expense tracking, and cash flow monitoring
- Maintained invoices, vendor payments, and account records
- Supported business operations and administrative activities
Customer Support Executive
1 Year 6 Months- Assisted customers with inquiries related to IT product sales and services.
- Coordinated with clients regarding product support, service requests, and issue resolution
- Maintained customer records, invoices, and service documentation
- Handled client communication through calls, emails, and follow-ups
- Supported daily operations and coordinated with technical/service teams
- Prepared reports and tracked customer service activities
- Assisted in billing coordination and payment follow-ups when required
Financial Service Representative
1 Year 7 Months- Counseled debtors on payment options and arranged installment agreements.
- Provided prompt, efficient, and respectful service to customers, addressing inquiries and resolving problem
- Negotiated and facilitated payment settlements for multiple credit card accounts
- Processed electronic payment transactions and arranged payment plans within FDCPA guidelines
- Maintained updated records of all financial transactions to support traceability.
- Developed and implemented risk management strategies to minimize financial losses.
Education
- Financial Planning And Wealth Management
- Courses on Marketing Fundamentals and Canadian Investment Funds
- Explored portfolio analysis, including growth matrix and BCG matrix concepts
- Studied branding's role in strategic planning and analyzed its impact
- Gained expertise in comparing financial products
- Gained practical understanding of customer financial advisory services
- Acquired strong understanding of GAAP principles, including accrual accounting and revenue recognition
- Budget preparation, variance analysis, and financial forecasting to support business decision-making
Skills
Exceptional attention to detail
ensuring accuracy and precision in all aspects of work
Strong problem-solving skills and solution-oriented approach
Ability to convey complex information concisely and collaborate with colleagues and clients
Skilled in negotiation and payment settlement coordination while maintaining professionalism and compliance standards
Proficient in managing financial records
account reconciliation
and payment processing with strong attention to detail
Clear and concise communication
both verbal and written
Strong understanding of investment products
Experienced in handling sensitive customer and financial information with confidentiality and professionalism
Good at analyzing financial statements
Experienced in maintaining invoices
vendor payments
and account records with high accuracy and organization
Timeline
Operations and Finance Executive
Kaizen Infotech Services
06.2025 - 07.2026Read More
Customer Support Executive
Kaizen Infotech Services
11.2023 - 05.2025Read More
Financial Service Representative
Kohls Department Store, Gatestone and Co. Inc
11.2021 - 06.2023Read More
Lambton College
from Financial Planning And Wealth Management
Read More