Mohammed Adil Khan
Niles,IL
Summary
Driven professional with a proven track record in quality improvement and data analysis, notably at Adp- Automated Data Processing. Excelled in enhancing customer satisfaction and sales revenue through insightful product recommendations and attentive service. Skilled in audit processes and quality processes, demonstrating a unique blend of analytical and interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Adp- Automated Data Processing
Hyderabad, India
10.2022 - 08.2023
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Inside Sales Representative
Dell International Services
Hyderabad, India
05.2020 - 03.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Support Executive
Cognizant Technologies
Hyderabad, India
05.2019 - 10.2020
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Master Of Business Administration - Marketing Management And Research
Shadan College
Hyderabas05.2021
Bachelor Of Commerce - Accounts
Shadan College
Hyderabad05.2018
Skills
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
Timeline
Quality Analyst
Adp- Automated Data Processing
10.2022 - 08.2023
Inside Sales Representative
Dell International Services
05.2020 - 03.2022
Customer Support Executive
Cognizant Technologies
05.2019 - 10.2020
Master Of Business Administration - Marketing Management And Research
Shadan College
Bachelor Of Commerce - Accounts
Shadan College