MOHAMMED AHMED AHMED
Doha,Qatar
Summary
Dedicated Senior Cabin Crew focused on passenger comfort and safety. Experienced in adapting to diverse assignments and ensuring compliance with transport procedures and emergency protocols. Strong organizational and time management skills foster effective multitasking in fast-paced environments. Committed to professional development and enhancing team performance through collaboration and accountability.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Senior Cabin Crew Member
QATAR AIRWAYS
Doha, Qatar
06.2022 - Current
- Attending a pre-flight briefing, during which I am in my assigned working position for the upcoming flight (flight details)
- Responded to passenger and mechanical emergencies in an appropriate manner.
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Delivered Qatar Airways safety briefings and emergency procedure guidance.
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met..
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Attending a pre-flight briefing, during which air in my assigned working position for the upcoming flight (flight details)
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board
- Completed pre-flight safety, passenger, and inventory checks, contributing to a secure and organized cabin environment.
- Checking all passenger seat belts and galleys are secure prior to take-off
- Welcoming passengers on board and directing them to their seats;
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
- Making announcements on behalf of the pilot and answering passenger questions during the flight.
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers
- Completing paperwork, including writing a flight report
- Showed passengers correct ways to stow luggage in overhead compartments and under seats.
- Dealt with disruptive passengers according to national and company requirements.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Adapted to flexible work hours; including holidays and weekends.
- Exhibited advanced communication skills to facilitate passenger interactions.
- Delivered exceptional customer service by addressing passenger needs.
- Displayed confidence while interacting with a variety of passengers.
- Collaborated effectively with team members to ensure smooth operations. (different teams may be worked with every day) and be able to be supportive of colleagues.;
- Maintained discretion while assisting VIP passengers and royalty.
- Competence in handling difficult situations and the ability to remain calm under pressure and in emergency situations
- Commercial awareness and sales skills
- Adapted to flexible work hours, including holidays and weekends.
- The capability to work quickly and efficiently, often to tight time constraints
- Applied numeracy skills to accurately handle cash transactions.
- The capacity to work in a confined space
- The ability to diffuse situations calmly and quickly
- Provided availability for flexible scheduling and job requests.
- Availability: any time
- Willing to work full-day shifts as required.
- Rank: Cabin Senior
- Job field , Secretarial, Auditing, Hotel, Management, hospitality
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Delivered Qatar Airways safety briefings and emergency procedure guidance.
Flight Attendant
Qatar airways
Doha, Qatar, Qatar
05.2015 - 05.2022
- Assisted customers with product selection at Reebok store in Egypt.
- Conducted preflight safety checks and cabin readiness inspections
- Conducted preflight safety checks and performed cabin readiness inspections to ensure safety compliance and passenger comfort.
- Briefed passengers on emergency procedures and onboard safety rules to enhance safety awareness and ensure passenger preparedness.
store manager
APPAREL GROUP
Dubai
09.2013 - 05.2015
- Managed and motivated team to drive sales growth and maintain operational efficiency;
- Oversaw stock levels and made key decisions on stock control to optimize inventory management;
- Analyzed sales figures and forecasted future sales to inform strategic planning;
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Analyzed market trends to support planning efforts. to facilitate planning;
store manager
Puma stores
, Egypt
12.2010 - 09.2013
- Cultivated customer loyalty by ensuring excellent service and consistent availability of sought-after products.
- Oversaw department managers and shop floor employees to ensure efficient operations.
- Delivered exceptional service, warmly greeting customers and providing seamless assistance during store visits.
Assistant manager
Puma stores - Egypt
07.2008 - 12.2010
- Ensured smooth business operations in the shop
- Monitored progress of monthly budgets to meet the monthly budgets and targets
- Monitored progress towards monthly budgets and targets
- Provide training for staff and new recruits
- Attended to urgent customers promptly
- Planned staff rosters and assigned duties
- Monitored product displays on shelves to ensure proper presentation and organization.
- Managed delivery logistics for incoming shipments, checking quality, expiry date, price and correct quantity.
Assistant Manager
United Colors Of Benetton -Egypt
04.2008 - 07.2008
01.2004 - 01.2005
- As sales in a computer company
Education
University Degree -
Alexandria University
High School Degree - Public
Faculty of Arts
Alexandria, EgyptSkills
- Digital literacy
- Amateur self-study and practical application on assignments
- Office software
- In-flight service
- Crisis management
- Flight operations
- Schedule coordination
- Reservation systems
- Crew management
- Infant CPR certification
- Detail orientation
- Safety briefings
- In-flight medical assistance
- Customer support
- Diplomatic communication
- Client relations
- Critical thinking
- Interpersonal communication
- Service recovery strategies
- Effective communication
- Flight records
- Emergency medical training
- Safety compliance
- Customer engagement
Accomplishments
June 2015: Qatar Airways triumphs again at the annual Skytrax awards held at the Paris Air Show by winning three accolades, including the title of Airline of the Year. The carrier also won Skytrax’s Best Middle East airline award for the ninth time and also secured the Best Business Class Seat award.
July 2016: Qatar Airways took home three honours at the annual Skytrax 2016 World Airline Awards held during the Farnborough Airshow in the UK. The airline was awarded World’s Best Business Class, World’s Best Business Class Airline Lounge and, Best Airline Staff Service in the Middle East.
June 2017: On 20 June 2017, Qatar Airways has been named as ‘Airline of the Year’ by the prestigious 2017 Skytrax World Airline Awards for the fourth time at the Paris Airshow 2017. The airline also won Best First Class Airline Lounge, Best Airline in the Middle East and World’s Best Business Class.
The airline continues to be synonymous with excellence having won the main prize for an unprecedented seventh time (2011, 2012, 2015, 2017, 2019, 2021 and 2022), while also being named 'World's Best Business Class', 'World's Best Business Class Lounge Dining' and 'Best Airline in the Middle East'.
Certification
- Certified Customer Service Representative], [Qatar airways] - [May2017]
- Certified [Senior Flight Attendant], Qatar Airways - [May2020]
- Certified [Cabin Crew Leader], [Qatar Airways] - [April2021]
Personal Information
- Nationality: Egyptian
- Date of Birth: 22/10/1984
Timeline
Senior Cabin Crew Member
QATAR AIRWAYS
06.2022 - Current
Flight Attendant
Qatar airways
05.2015 - 05.2022
store manager
APPAREL GROUP
09.2013 - 05.2015
store manager
Puma stores
12.2010 - 09.2013
Assistant manager
Puma stores - Egypt
07.2008 - 12.2010
Assistant Manager
United Colors Of Benetton -Egypt
04.2008 - 07.2008
01.2004 - 01.2005
University Degree -
Alexandria University
High School Degree - Public
Faculty of Arts