Mohammed Ali Mywum

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained accurate records of customer transactions in line with bank procedures.
• Provided training to new tellers on bank procedures, systems, and customer service best practices.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Assisted with training of new tellers on policies and procedures.
• Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
• Maintained friendly and professional customer interactions.
• Handled various accounting transactions.
• Referred customers to other banking departments for specialized services.
• Educated customers on online banking and mobile banking applications.
• Received loan and utility payments, sending funds to correct destinations.
• Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made in their payrolls.
• Cross-sold credit cards, loans and other bank products.
• Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
• Calculated wages, deductions and bonuses in accordance with company policies.
• Managed and updated employee benefits information.
• Updated employee files with new details such as changes in address or salary levels.
• Performed data entry tasks and maintained accurate records of employee payroll information.

1.Identifying potential clients, especially those in underserved or low-income areas.

2.Conducting community outreach and education about microcredit services.Building relationships with local community leaders and organizations.

3.Preparing and processing loan applications.

4.Ensuring all necessary documentation is completed and accurate.

5.Disbursing approved loans to clients.

6.Maintaining detailed records of all transactions and client interactions.

7.Conducting site visits to ensure proper utilization of the loan.

8.Providing support and advice to clients to help them manage their finances effectively.

9.Tracking loan repayments and ensuring timely collection of installments.

10.Implementing strategies for managing and recovering overdue loans.

11.Addressing issues related to loan defaults and negotiating repayment plans if necessary.

1.Handling cash, credit, and debit transactions accurately and efficiently.

2.Merchandising such as stocking shelves, arranging displays, and ensuring the sales floor is organized and visually appealing.

3.Inventory Management such as monitoring inventory levels, conducting stock checks, and reporting discrepancies.

4.Meeting or exceeding individual and store sales targets and quotas.

5.Collecting goods orders from retailers and subsequently delivering them.