Learn something New Everyday
Mohammed Amadur Rahman Maher
Warren,MI
Summary
Drive business growth, enhance process efficiency, and deliver data-driven solutions through technical expertise, analytical mindset, and innovative approaches that exceed organizational expectations.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Help Desk Analyst
Stefanini Group
5 2022 - 8 2023
- Resolved 95% of customer incidents within 24 hours
- Migrated 500 user mailboxes to Office 365
- Provided IMAC support for IT equipment and mobile devices
- Utilized Virtual Desktop Environment (Citrix) for technical support.
Sort Manager
FedEx Ground
12.2021 - 05.2022
- Resolved customer issues via phone and email
- Sorting Miss loaded packages and assisting package handlers loading it to the right Vehicle
- Assisted package handlers with loading and dispatching packages
- Communicated with upper-level managers for assistance
- Cleared hazmat documents and obtained driver signatures.
Server and Server Assistant
Andiamo’s Italian Restaurant
09.2017 - 03.2019
- Took orders and served customers
- Assisted servers with table clearing and customer support
- Carried out food and drinks to customers.
Education
Associate of Applied Science in IT Professional -
Macomb Community College
B.A.A.S Bachelor of Applied Arts and Science (Data Analytics Concentration) - undefined
University of North Texas
01.2025 - undefined
Skills
Data analysis and visualization (Excel, Python, SQL, Jupyter Notebook, Visual Studio Code)
Certification
IBM Data Science, IBM on Coursera, 06/08/2024
Accomplishments
IBM Data Science by IBM on Coursera. Certificate earned on June 8, 2024.
Interests
Timeline
B.A.A.S Bachelor of Applied Arts and Science (Data Analytics Concentration) - undefined
University of North Texas
01.2025 - undefined
Sort Manager
FedEx Ground
12.2021 - 05.2022
Server and Server Assistant
Andiamo’s Italian Restaurant
09.2017 - 03.2019
Help Desk Analyst
Stefanini Group
5 2022 - 8 2023
Associate of Applied Science in IT Professional -
Macomb Community College