Mohammed Jay Khan
CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager III
Sodexo-Nutritional Services
12.2022 - 07.2024
- Leadership, support, and oversight for a unionized multi-unit operation.
- Strategic planning, purchasing, process improvement, and supply chain management.
- Systems management, regulatory and quality compliance, auditing, safety, and training.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategic strategics to mitigate risks accordingly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Staff scheduling, menu development, planning, procurement, inventory and labor control
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Accounts Payable, receivable, record keeping, POC, work orders, warehouse management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements, enterprise resource management.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- ~80 associates, 7,500 units/ day, fulfilling CACFP requirements and guidelines.
Production Programs Manager
Stanford Healthcare
12.2021 - 07.2022
- Process flow management: quality assurance, standardization, and safety.
- Managed cross-functional teams on day to day operations achieving successful and desired outcome with labor, productivity, and meeting completion deadlines within outlined budget.
- Developed strategic plans, setting clear objectives and achievable milestones for team members and associates.
- Product management, conflict management, sustainability, logistics.
- Delivered high-quality results by setting key performance metrics and monitoring progress against desired targets.
- Leveraged data and analytics to make informed decisions and drive business improvements delivering 98% accuracy rate.
- 2400+ guest services in addition to ~$20k/ daily COGS.
- HACCP, CCP, OSHA, FIFO, FDA, USDA, JCAHO, Cboard.
Area Manager
Which-Wich Superior Sandwiches
03.2017 - 02.2020
- Regional support manager for a multi-unit globally established franchise.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities for business growth intended for increasing bottom line.
- TQM- total quality management - performance evaluations to identify areas for improvement and develop action plans for growth, swot analysis.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved marketing, and product management.
- 150 direct reports, payroll processing, B2B, B2C, relations management.
- Six Sigma, lean manufacturing, project management, Kaizen, (CI) continuous improvement.
General Manager
Revolution Foods
05.2015 - 03.2017
- Manufacturing oversight ~150,000 units produced in a 24/7 operation.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and standards, company procedures, and technology systems.
- Development of a departmental matrix system for cross-training, reducing constraint with requisition and fulfillment center, and improving average delivery rate time for internal logistics team.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Continuous improvement projects, GMP, manufacturing goods, driving operational excellence.
- Direct oversight for 125 direct reports.
- SQF, time management, SOP, JIT, supply chain management.
Operations Supervisor
Gate-Gourmet
01.2014 - 04.2015
- Support of a supply chain process, logistics, time and resource management
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Improved production line process, TQM, and IDS - internal delivery system by reducing down time by 18%.
- Capacity planning, lean manufacturing - process optimization, workflow management, business process reengineering (BPR) of production flow line in achieving greater efficiency and effectiveness, reducing aircraft delay penalties by 75%.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Key performance indicators KPI, PLM - product line management, sustainability initiative, reducing company's carbon footprint and operational expense.
- Account management: United, British, Virgin Atlantic, Delta, and Swiss Airlines.
Shift Lead
Washington Hospital Healthcare
10.2001 - 12.2014
- Direct support for the day-to-day operations for a production flow process, and customer service.
- Total quality management for products from raw to finished goods.
- Oversaw procedures, ensuring accuracy, safety, and proper documentation at all times.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with department staff.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Direct service for ~800+ patients service plus additional retail sales.
- Magnet Certification, HACCP, OSHA, FDA, and JCAHO compliant.
Education
Bachelor of Science -
California State University
Hayward, CABuilding Operations -
Business Technology Institute
Santa Clara, CAAssociate of Arts -
Ohlone College
Fremont, CASkills
- Quality Assurance
- Enterprise Resource Planning (ERP)
- Inventory Management
- Flow Process Management
- Conflict Management
- Financial Management
- Production Management
- Supply Chain Management
- Lean Manufacturing
- Six Sigma, 5S, Kaizen
- Food Safety
- Purchasing
- Sustainability
- Procurement
- Manufacturing
- Microsoft Office
- Cloud
- TMC
Certification
- Certified Food Protection Manager, 12/31/29
- Servsafe Food Manager Certified, 12/31/30
- HACCP - Food Safety
- Certified Project Management
- Certified Public Speaking & Communication
Projects
Grand Opening. Promotions facilitator. Continuous Improvement: redesign of product production flow improving efficiency. Project Management- reduced waste, product deficiency, and rework time. 98% accuracy, expanding and growth to 20% increased revenue. Minimized aircraft departure delays, cost saving of ~$1K per delay. Introduction and implementation in integrating systems to improve product safety.
Timeline
Operations Manager III
Sodexo-Nutritional Services
12.2022 - 07.2024
Production Programs Manager
Stanford Healthcare
12.2021 - 07.2022
Area Manager
Which-Wich Superior Sandwiches
03.2017 - 02.2020
General Manager
Revolution Foods
05.2015 - 03.2017
Operations Supervisor
Gate-Gourmet
01.2014 - 04.2015
Shift Lead
Washington Hospital Healthcare
10.2001 - 12.2014
Bachelor of Science -
California State University
Building Operations -
Business Technology Institute
Associate of Arts -
Ohlone College
- Certified Food Protection Manager, 12/31/29
- Servsafe Food Manager Certified, 12/31/30
- HACCP - Food Safety
- Certified Project Management
- Certified Public Speaking & Communication
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