Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammed M Khan

Shelton

Summary

Diligent and reliable professional with excellent multitasking, organizational, and time management skills. Skilled in promoting products, driving revenue through suggestive sales, and enhancing customer experiences to foster loyalty. Experienced in merchandise exchange protocols, and adaptable to new processes and procedures. Proven background in customer-facing roles, thriving in fast-paced environments where task efficiency is crucial. Proficient in accurate cash handling, inventory management, and customer service, ensuring smooth transaction processes. Strong communicator with problem-solving abilities, able to meet diverse customer needs, and enhance satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

16
16
years of professional experience

Work History

Cashier

Danbury Central Mart LLC
Danbury
06.2018 - 01.2025
Customer Service & Sales Support:
  • Delivered exceptional customer service by answering questions, providing store information, and offering product advice.
  • Used suggestive selling techniques to drive additional sales and promote loyalty programs.
  • Resolved customer complaints professionally in accordance with store policies, ensuring customer satisfaction.
  • Assisted customers over the phone with orders, inquiries, and product information.
  • Verified age for alcohol/tobacco sales and ensured compliance with legal requirements.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cash Handling & Payment Processing:
  • Operated cash registers and Point-of-Sale (POS) systems to process payments by cash, check, debit, credit card, and gift card.
  • Maintained accurate cash drawers, handled refunds, returns, and exchanges per store policy.
  • Processed transactions efficiently, reducing customer wait times while ensuring accuracy and prompt service.
  • Balanced daily transactions, prepared deposits, and followed security protocols for large sums of money.
Store Organization & Maintenance:
  • Organized promotional displays and maintained an attractive store layout to enhance sales opportunities.
  • Ensured a clean and orderly checkout area by sanitizing surfaces, emptying trash, and restocking supplies.
  • Completed daily recovery tasks and opening/closing procedures, ensuring smooth operations throughout shifts.
Training & Leadership:
  • Trained and mentored new employees on cash handling, customer service, and store policies, fostering a knowledgeable team.
  • Provided ongoing support to team members, helping them improve performance and meet operational standards.
  • Developed and organized employee training sessions to enhance team skills and ensure compliance with safety protocols.
Additional Skills:
  • Demonstrated advanced problem-solving and technical skills to troubleshoot complex issues.
  • Managed time effectively to meet deadlines and maintain productivity in a fast-paced environment.
  • Maintained current knowledge of store promotions and inventory to better assist customers and drive sales.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier

Mobil Gas Station
Derby
03.2009 - 06.2017
  • Answered customers' questions and provided information on store procedures or policies.
  • Used suggestive selling techniques to promote add-on sales.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained work area and kept cash drawer organized.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned items and checked pricing on cash register for accuracy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Built and maintained productive relationships with employees.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Resolved customer complaints professionally in accordance with company policy.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customer questions and provided store information.
  • Offered customers carry-out service at completion of transaction.
  • Stocked shelves with merchandise when needed.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted and balanced cashier drawers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Welcomed customers, offering assistance to help find store items.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers promptly and responded to questions.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Modern High School
Hyderabad India
04-1987

Skills

  • Cash handling
  • Point-of-sale systems
  • Customer service
  • Inventory management
  • Promotional displays
  • Sales support
  • Time management
  • Store organization
  • Product knowledge
  • Effective communication
  • Training and onboarding
  • Customer relations
  • Refund handling
  • Team collaboration
  • Transaction handling
  • Staff training
  • ID verification
  • Ordering and stocking
  • Proficient in Verifone
  • Records maintenance

Languages

English
Professional
Spanish
Limited
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual

Timeline

Cashier

Danbury Central Mart LLC
06.2018 - 01.2025

Cashier

Mobil Gas Station
03.2009 - 06.2017

High School Diploma -

Modern High School

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Mohammed M Khan