Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Arrangements real and artificial. Purchase goods and flowers for store, train staff on how to make arrangements, process customer orders. Develop business to business connections. Specialize in floral arrangements for special events, weddings, funerals and employee appreciation events.
Assisted customers in selecting the best furniture design to meet their needs and budget. Sold an average of $80,000-$100,000.00 per month.
Provide taxi services to individuals and groups in the Austin area. Transport customers to locations in and around the Austin area including the Austin Airport. Lift and transport customer luggage as needed.
Provided superb customer service and ensured that the store's policies were upheld. Performed cashier and check cashing services to customers. Set the weekly employee work schedule. Ensured store was kept clean, organized and ensred that inventory was properly stocked. Provided security to store as needed,
Provided high quality furniture and decor at a responsible price. Developed business from the ground up and developed and maintained relationships with suppliers in China. Traveled on a quarterly basis to China to purchase new merchandise for store inventory. Trained and supervised sales staff of five employees. Staged furniture in store. Performed interior decorating services upon client requests. Maintained repeat clients by implementing excellent customer service and return policies. Worked closely with customers to resolve customer service issues and repaired furniture as needed in a timely manner. Set pricing and discounts for all merchandise.
Sales and Marketing skills:
Marketing
Sales
Customer Service
Interior Decorating
Management
Power Point
Word
Power Point
Design marketing pamphlets
Provide high quality furniture and decor at a competitive price. Establishing succesful business from the ground up, successful buyer with key business relationships with returning customers and local businesses. Successfully trained and managed sales staff.