Mohammedrafi Moulvi
Summary
Director of Strategic Products with over two decades of experience excels in managing client relationships, Product Management, Contract negotiations, and Business Development. Demonstrates proficiency in growth and Transformation Management, Operational Excellence and fostering collaborative partnerships for seamless integration and innovation. Adept at driving large multi-year deals and delivering Information Technology and BPO services on a global scale.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Strategic Products
Tata Consultancy Services
06.2022 - Current
- Lead customer relationships and client services, achieving measurable improvements in client satisfaction.
- Manage P&L, negotiate contracts, and drive sales, contributing to significant revenue growth.
- Set and meet X/U/Sell targets quarterly, consistently exceeding goals.
- Enhance service delivery and transition teams, ensuring seamless onboarding and transformation.
- Oversee architects, technicians, and project managers, delivering complex projects for multiple clients.
- Lead strategic accounts for Google Business Unit, driving client relationships, P&L responsibility, and contract negotiations to achieve growth targets.
- Spearhead service improvements and team onboarding for transitions, shaping governance models for cloud and automation workloads.
- Foster partnerships with clients, vendors, and internal teams to design and implement core program elements, ensuring seamless integration.
- Direct architects, technicians, and project managers across multiple clients, focusing on meeting quarterly targets and driving new business.
- Develop decision matrices for future roadmaps, aligning service delivery with client needs and market trends to ensure long-term success.
- Develop forward-thinking decision matrices for service roadmaps, aligning delivery strategies with evolving client needs and market trends.
- Lead transformation initiatives in cloud and automation workloads, shaping governance models to enhance service delivery and client satisfaction.
- Lead customer relationships and service delivery, consistently surpassing quarterly X/U/Sell targets and achieving substantial improvements in client satisfaction.
- Develop forward-thinking decision matrices for service roadmaps, aligning delivery strategies with evolving client needs and market trends for sustained growth.
- Direct cross-functional teams of architects, technicians, and project managers, delivering complex projects across multiple clients, while driving new business opportunities.
- Develop decision matrices for service roadmaps, aligning delivery strategies with evolving client needs and market trends for long-term success.
- Drive strategic initiatives in cloud technology and automation, shaping future-focused governance models to revolutionize service delivery.
Director of Strategic Products
Tata Consultancy Services
10.2021 - 06.2022
- Define segmentation of customer base and varying strategies to ensure customer success and margin optimization.
- Engaged broadly across the Customer organization from management through to C-Level/Influencer as required.
- Provided customers with success blueprints, service plans, and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as recommendations.
- Build my • Pro-actively assess the interactions with our top customers (product performance, depth and breadth of usage, Support experience)
- Drove 100% CSAT, right from onboarding to faster time to market.
Director of Strategic Accounts
Tata Consultancy Services
04.2019 - 10.2021
- AI/ML-based Cognitive Automation Solutions. Responsible for customer relationship and client services functions. Lead for various customers.
- Profit & Loss Responsibility, along with contract/commercials negotiation, sales/Presales support, and consultative selling, and contract renewal, to bring new business with a go-to-market strategy.
- Responsible for stakeholder management, including C-level executives, directors, and VPs, for project governance.
- Driving the X, U, Sell targets, and meeting the quarterly targets.
- Aligned with Customer's strategic goals towards adopting Infra & Applications modernization solution and services.
- Ensure the benefits are realized early in the cycle in terms of providing scalability, agility, resilience, and security.
- Focused on service improvements and onboarding of teams for transitioning, transformation, and service delivery.
- Responsible for public, hybrid, and multi-cloud adoption and innovations using disruptive technologies.
- Leading team of architects, technicians, and project managers for multiple clients. Define governance model to support, measure cloud, automation workload, and decision matrix for future roadmaps.
- Drive client garage/workshops to understand their pain areas, business requirements, automation vision, and accordingly map automation product capabilities, and prioritize the solutions to bring value delivery and develop new business opportunities.
- Presented key value delivered and benefits realized to various IT business groups and leadership team.
- Shaped and maintained working relationship with clients, partners, Leads, SRE, SME, and other vendors for the technical design, integration, and implementation elements of the core program.
- Leveraged lessons learned and operates as the central escalation point for ongoing support.
Business Relationship Manager/Solution architect/Project Manager
Tata Consultancy Services
United States, United States
11.2008 - 04.2019
- Managed technical and managerial responsibilities, ensuring program success and timely delivery.
- Led cross-functional teams, achieving measurable results in project outcomes and client satisfaction.
- Streamlined delivery processes, enhancing efficiency, and reducing project completion times.
- Collaborated with stakeholders to align solutions with business needs, driving impactful results.
- Spearheaded cross-functional initiatives, driving technological advancements, and fostering strategic partnerships to enhance program efficiency and delivery outcomes.
- Orchestrated complex, multi-million-dollar projects, consistently delivering ahead of schedule and under budget, driving substantial ROI for clients.
- Fostered seamless collaboration between tech and business teams, aligning solutions with strategic goals, and enhancing overall project success rates.
- Spearheaded digital transformation initiatives, future-proofing client operations, and creating long-term value through cutting-edge tech integration.
Implementation Engineer
NICE Systems - APAC
07.2007 - 11.2008
- Responsible for customer relationship and client services functions, leading for various customers.
- Responsible design and implementation of NICE System products.
Lead IT - Voice Technology
IBM India
India, India
07.2005 - 07.2007
- Manage entire contact center Voice technologies.
Technical Leader
Khoday Contact Center
01.2003 - 12.2006
- Manage contact center voice technologies and IPLC links.
Education
Master of Business Administration - Information Technology
SCDL Symbiosis
01.2017
Bachelor of Arts - Economics
Karnataka University
04.2005
Diploma - Electrical & Electronics
Karnataka Technical Board
10.1997
Skills
- Product Owner
- Product Management
- Client Relationship Management
- Service Delivery & Operation Management
- Business Development
- Contract Negotiation
- Growth & Transformation Management
- Strategic Initiative
- Technology Focus
- Operational Excellence
- Partner Relationship / Development
Certification
- Growth & Transformational Leadership Program, UCLA Anderson School of Management
- AWS Solutions Architect Professional, AWS
- CSPO, Scrum Alliance
- Contact Center AI: Conversational Design Fundamentals, Google
- Google Cloud Computing Foundations: Cloud Computing Fundamentals, Google
- Generative AI for Business Leaders, Google
- Introduction to Digital Transformation with Google Cloud, Google
- Cloud Sales Ready, Google
Timeline
Director of Strategic Products
Tata Consultancy Services
06.2022 - Current
Director of Strategic Products
Tata Consultancy Services
10.2021 - 06.2022
Director of Strategic Accounts
Tata Consultancy Services
04.2019 - 10.2021
Business Relationship Manager/Solution architect/Project Manager
Tata Consultancy Services
11.2008 - 04.2019
Implementation Engineer
NICE Systems - APAC
07.2007 - 11.2008
Lead IT - Voice Technology
IBM India
07.2005 - 07.2007
Technical Leader
Khoday Contact Center
01.2003 - 12.2006
Master of Business Administration - Information Technology
SCDL Symbiosis
Bachelor of Arts - Economics
Karnataka University
Diploma - Electrical & Electronics
Karnataka Technical Board
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