Mohammed Shahid Ullah
Irving,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time
Overview
21
21
years of professional experience
Work History
Wherehouse Worker
FedEx supply chain
Coppell, TX
11.2022 - Current
- Developed and implemented safety protocols to ensure compliance with health and safety regulations
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Assisted in the installation of new products or systems according to manufacturer specifications.
- Monitored inventory levels to ensure adequate supply for production needs.
- Maintained accurate records of daily activities including quantity produced, downtime, and equipment malfunctions.
- Investigated potential problems or discrepancies during production runs and took corrective action when necessary.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Trained new employees on safe operating procedures for all machines used in the facility.
- Received incoming shipments of raw materials and supplies needed for production runs.
- Prepared documentation such as work orders, reports, invoices., as required by company policy.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Liaised with other workers to perform duties, responsibilities and tasks, advancing objectives.
- Developed and established professional working relationships with staff from various levels both within and outside department.
- Assisted team members with maintaining orderly and clean workspaces.
- Maintained awareness of workplace hazards, diligently following
Driver
Uber
Irving, TX
08.2021 - 05.2023
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper .
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Prepared documents such as bills of lading, invoices, receipts, proof .
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Documented daily mileage, gas and other data.
- Picked up clients from specific locations to transport and drop off at destinations.
- Delivered customer orders and collected payments to keep accounts current.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Customer Service Representative
Hallmark Aviation
Irving, TX
05.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
Cashier Manager
Shell Gas Station
Irving, TX
10.2019 - 11.2020
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Investigated discrepancies between actual inventory levels versus system reports.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Authorized discounts and special actions to resolve customer disputes .
Teacher
Ispahani public schools and college
Comilla, Bangladesh
05.2003 - 09.2019
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Supervised after school activities such as clubs or sports teams.
- Supported English Language Learners by providing additional resources tailored towards their specific needs.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Graded projects, exams and assignments to track student progression.
- Graded student papers and assignments to track student progression.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Prepared and graded subject tests for students.
- Used videos, lectures and moderated discussions to engage students during class.
Education
Master of Arts -
Queen University Dhaka
Dhaka Bangladesh 06.2012
Bachelor of Arts -
National University Gazipur
Comilla, Bangladesh 02.1998
Bachelor of Science -
Comilla Govt.college, Comilla
Comilla, Bangladesh 08.1994
Skills
- Customer Service
- Inventory Stocking
- Cleaning
- Equipment Maintenance
- Production Support
- Maintenance Understanding
- Safety and Compliance
- Customer Relations
- Resource Management
Timeline
Wherehouse Worker
FedEx supply chain
11.2022 - Current
Driver
Uber
08.2021 - 05.2023
Customer Service Representative
Hallmark Aviation
05.2021 - 10.2022
Cashier Manager
Shell Gas Station
10.2019 - 11.2020
Teacher
Ispahani public schools and college
05.2003 - 09.2019
Master of Arts -
Queen University Dhaka
Bachelor of Arts -
National University Gazipur
Bachelor of Science -
Comilla Govt.college, Comilla
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