Mohammed Zubir Buksh
Gold River,CA
Summary
A highly skilled and adaptable leader with 14 years of experience driving operational excellence in fast-paced environments. Proven expertise in resolving complex issues, streamlining processes, and significantly improving efficiency. Adept at building, mentoring, and motivating high-performing teams to exceed performance targets. Strong track record in leading continuous improvement initiatives, resulting in enhanced team productivity and alignment with organizational goals. Known for organizational skills, strategic problem-solving, and the ability to foster a positive, results-oriented work culture.
Overview
14
14
years of professional experience
Work History
Consumer Support Supervisor
Insurance Auto Auctions Inc.
Rancho Cordova, CA
11.2022 - Current
- Provided on-the-job coaching and guidance to support staff members as needed.
- Implemented strategies designed to reduce response time for incoming customer inquiries.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Assisted customers with technical issues and troubleshooting problems in a timely fashion while maintaining high standards of quality control.
- Conducted regular meetings with Support team to ensure effective communication and collaboration between teams.
- Led weekly review sessions with Support staff to assess individual job performance and provide constructive feedback.
- Ensured compliance with company policies and procedures regarding customer service protocols.
- Interacted directly with customers via phone or email when necessary, resolving any queries they may have quickly.
- Reviewed performance metrics regularly to measure success against goals set by management.
- Created reports outlining progress made towards achieving key objectives related to the Support team's activities.
- Maintained detailed records of daily operations, including employee attendance, work schedules, customer inquiries and resolutions.
- Developed and implemented new processes and procedures to improve workflow within the Support department.
- Managed day-to-day operations of the Support department, coordinating workload among employees.
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Reported concerns and recommendations from clients and employees to senior management.
- Collaborated with other departments, such as Titles and Settlement, to ensure smooth operations across the organization.
- Resolved complex and escalated support issues.
- Fostered positive and inclusive team culture for support staff.
- Analyzed data to identify opportunities for improving support levels.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Monitored staff interactions with customers to provide real-time coaching.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Operations / Sales Manager
Frezco Beverages Pte Ltd
Suva
11.2021 - 02.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Addressed customer concerns with suitable solutions.
- Supported accident investigations and prepared related paperwork.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Contributed to proposal and contract development, negotiations and meetings.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Tracked and replenished inventory to maintain par levels.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Manage key accounts customers display, accounts, order pick up & payment collections, at the same time conduct meetings with purchasing team for future forecasts of orders.
- Resolved customer complaints regarding sales and service.
- Determined price schedules and discount rates.
- Built sales forecasts and schedules to reflect desired productivity targets.
Senior Sales Leasing Consultant
Khelvin Realtors Pte Ltd
Suva
06.2019 - 10.2021
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Used conflict resolution skills to quickly resolve issues among residents.
- Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Generate client leads to buy, sell or lease properties
- Counsel clients on market conditions, prices, and mortgages
- Develop a competitive market by comparing properties
- Market properties to potential buyers and lessee
- Facilitate negotiations between Buyers and Vendors
- Prepare & review agreements to ensure terms are agreed upon by involved parties
- Assist potential buyers of listed properties with their housing loans and finances via meetings with banks.
I. Warehouse & Delivery Controller
Coca Cola Euro Pacific Partners
Suva
05.2019 - 06.2019
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Filed requisitions for out of stock items and supplies.
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Managed warehouse stock and equipment inventory, kept levels up to meet customer needs and tracked and recorded inventory spending and product flow.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Utilized forklift to move inventory items.
- Planned and organized shipment of finished goods and products to customers and made sure product packaging and delivery service contractors met cost, quality and time constraints.
Coca Cola Euro Pacific partners
10.2010 - 06.2019
II. Cashier / Stock Controller / Distribution & Logistics Controller
Coca cola euro Pacific Partners
Suva
08.2016 - 05.2019
- Calculated, established and managed modification of authorized stock levels.
- Filled out paperwork and filed documents for new stock orders and damage claims.
- Completed regular checks on stock levels and compared against forecasted demand.
- Counted inventory with daily cycles and periodic full-scale audits.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Updated products with new pricing or temporary promotion signs to increase sales.
III. Administration Officer / Cashier
Coca Cola Euro Pacific Partners
Suva
10.2010 - 08.2016
- Contractor Management:
- Liaise with new and current contractors on delivery schedules
- Attending / reporting incidents involving contractors, conducting investigations, verifying and preparing final report to management for final outcome
- Creating new identity cards and logging new contractors for work on premises (building maintenance, renovations, delivery or hired forklifts) in Contractor Management Software (Beakon)
- Full control of distribution and deliveries for West (DIFOTAI)
- Organize and coordinate deliveries of goods to customers on a daily basis
- Liaising with contractors during the day for delivery status and confirmation of completed deliveries
- Organizing urgent and last minute requests from customers during peak season
- Customer interaction for delivery schedules and stock related matters
- Attending to customer complaints and queries
- Conducting customer satisfactory survey quarterly
- Achieved timeline and quality targets when organizing large volume of records.
- OHS control and reporting
- Identifying potential hazards and outlining safety measures to prevent major / minor injuries
- Any on / off site safety issues investigated and reported within 24 hours through Beakon (Contractor Management Software)
- Conducting safety checks and providing permits to contractors working on site (work at heights, confined space, hot works)
- Supervision / Reconciliation of stocks
- Month end reconciliation and reporting of stocks to head office
- Verify and investigate any discrepancies during the month
- Request for transfer of back up stocks from Suva distribution
- Liaise with Natural waters of Fiji for delivery of Fiji water to warehouse for distribution
- Daily Banking
- Verification / Banking of all cash sales after completion of deliveries for the day on daily basis and sending reports to Head office after reconciliation for the day
- Arranging daily bank runs with securities for pickup of daily banking from CCA – Bank.
Education
Diploma - Human Resource Management
Fiji National University (TAFE NSW)
01.2020
Some College (No Degree) - Fiji School Leaving Certificate
Nasinu Muslim College
Suva11-2006
Skills
- Incidents management
- Contract review and recommendations
- Performance reporting
- Policies and procedures implementation
- Staff training and development
- Workforce training
- Process improvement strategies
- Invoice processing
- Contract development
- Multi-site operations
- Production
- Staff development
- Team Building/Leadership
- Market Growth
- High-pressure environments
- Microsoft Office expertise
- Sales presentations
- Microsoft Office Suite expert
- Staff retention
- Goal attainment
- Market penetration
- Warehouse operations
- Client relationships
- Customer relationship management
- Health and safety compliance
- Dedicated
- Workforce Management
- Certified Production and Inventory Control Manager (CPIM)
- Customer Service
- Personable and Approachable
- MS Office
- Information Confidentiality
- Goal Setting
- Warehouse Safety
- Heavy Lifting
- Employee Safety
- Shipment Tracking
- Shipping and Receiving
- Recruiting and Interviewing
- Billing and Invoicing
- Floor Space Maximization
- Vendor Relationship Management
- Hiring and Training
- Operations Planning
- Warehouse Safety Programs
- Inventory Management
- Logistics Management
- Logistics Planning
- Warehouse Inspections
- Product Transportation
- Fleet Inspections
- Experience in Microsft Dynamics 365
Additional Information
- AWARDS AND ACHIEVEMENTS:
- 2024 Certificate of Completion- IAA Buyer Services Training Program
- 2023 Certificate of Completion- IAA Mentorship Advancement & Growth Program
- 2017 Certificate of Completion of OHS Modules I & II
- 2016 Certificate of Completion in Red Cross Safety Training
- 2016 Certificate in Warehouse Management - FNU
- 2012 Certificate in Inventory Management - FNU
- 2009 Rotary Youth Leadership Award
Timeline
Consumer Support Supervisor
Insurance Auto Auctions Inc.
11.2022 - Current
Operations / Sales Manager
Frezco Beverages Pte Ltd
11.2021 - 02.2022
Senior Sales Leasing Consultant
Khelvin Realtors Pte Ltd
06.2019 - 10.2021
I. Warehouse & Delivery Controller
Coca Cola Euro Pacific Partners
05.2019 - 06.2019
II. Cashier / Stock Controller / Distribution & Logistics Controller
Coca cola euro Pacific Partners
08.2016 - 05.2019
Coca Cola Euro Pacific partners
10.2010 - 06.2019
III. Administration Officer / Cashier
Coca Cola Euro Pacific Partners
10.2010 - 08.2016
Diploma - Human Resource Management
Fiji National University (TAFE NSW)
Some College (No Degree) - Fiji School Leaving Certificate
Nasinu Muslim College
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