Mohamud Ali
Machine Operator / Technician
Columbus,oh
Summary
Dynamic Desktop Support Engineer with a proven track record at Chasebank, excelling in technical support and IT security management. Enhanced system performance through advanced troubleshooting and effective asset management, achieving high user satisfaction. Adaptable and proactive, I streamlined IT processes and ensured data security, contributing to a more efficient work environment.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Citirix and [linux] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance. Professional with robust experience in IT support, well-versed in troubleshooting hardware and software issues, and managing system configurations. Known for strong collaboration skills and ability to adapt to evolving requirements. Adept at providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Desktop Support Engineer
Chasebank
06.2022 - 04.2025
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored system performance to maintain system integrity.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Configured and installed computer systems for other sub-organizations.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
Machine Operator
Banadir
01.2019 - 04.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Complied with company and OSHA safety rules and regulations.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Enhanced machine longevity with proactive maintenance and timely replacement of worn parts.
Education
Associate of Applied Science - Information Technology
Penn Foster Career School
Scranton, PA 05.2001 -
High School Diploma -
Westerville South High School
Westerville, United States 05.2001 -
Skills
Software installation
Hardware installation
Technical support
Windows operating system
Remote diagnostics
IT security management
Asset management
Local area networking
Printer and peripheral support
Data security
Data backup and recovery
Incident management
Incident management
Ticketing system proficiency
Virus and malware removal
Patch management
Mobile device management
Mac OS operating system
Linux environment
Adaptability to change
Advanced troubleshooting
Certification
CEH
Timeline
Desktop Support Engineer
Chasebank
06.2022 - 04.2025
Machine Operator
Banadir
01.2019 - 04.2022
Associate of Applied Science - Information Technology
Penn Foster Career School
05.2001 -
High School Diploma -
Westerville South High School
05.2001 -
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