Mohan Adhikari
Harrisburg,PA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
IT Specialist
Annapurna Insurance Agency
02.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
02.2019 - 04.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed account and service histories to identify trends and issues
- Reviewed customer data to assess current issues and determine potential solutions
- Cultivated impact full relationships with customers and drove business development by delivering student loan knowledge
- Documented conversations with customers to track requests, problems and solutions
- Addressed customer service inquiries quickly and accurately
- Accepted and processed customer payments and applied toward aging account balances
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Responded to more than 30 telephone calls and emails each day, setting up call back, answering questions and collecting information about specific concerns
- Delivered exemplary customer service and support by remaining poised in most stressful situations
- Warmly greeted upon receiving all call and offered assistance
- Worked with client one-on-one to setup Repayment plan and help grasp understand student loan
Salesman
Freedom Auto Group
09.2018 - 02.2019
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Enhance customer buying process by performing high-quality, professional, and knowledgeable presentation and demonstration of vehicles
- Supply customer with product performance and benefits
- Build strong rapport with customers
- Assist with lead generation by managing incoming email leads and set appointments for vehicle demonstrations over email and text communication
- Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before customer walk into dealership
- Collaborated with customers after sales to identify and resolve service, account or technical product issues
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings
- DE escalated customer issues and concerns with prompt follow-thru.
Security Officer
Hollywood Casino at Penn National Race Course
02.2017 - 06.2018
- Greet all guest and staff in positive, friendly and professional manner
- Ensure compliance of Hollywood casino's responsibility to prevent consumption of alcohol
- Examine various point of entry to determine its secure
- Perform and complete all duties necessary to comply PGCB requirement
- Patrol, periodically, buildings and grounds facility as directed
- Guard against theft of company property
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Acted professionally and patiently when addressing negative customer feedback
- Answered average of 30 calls per day by addressing customer inquiries, solving problems and providing Lost item and many more
Front Desk Receptionist
McMillan Insurance company
01.2015 - 01.2017
- Customer Service
- Strong Collaborative Skills
- Help Desk
- Communication Skills
- Microsoft Office
- Excellent Communication Skills
- Tracked the progress of all outstanding insurance claims
- Met with 50 existing and prospective clients each week to select appropriate insurance policies
- Calculated quotes and educated potential clients on insurance options
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing duties and provided customers with receipts and proper bills and change
Education
Bachelor of Science - CyberSecurity
Grand Canyon University
Phoenix, AZ04.2026
High School Diploma -
Harrisburg High School
Harrisburg, AR2015
Skills
- Strong verbal communication
- Highly organized
- Fast learner
- Self-motivated
- Excellent communication skills
- IT Support
- Virus Protection
- Computer System Diagnostics Software
- Employee Computer Support
- User Experience
Timeline
IT Specialist
Annapurna Insurance Agency
02.2022 - Current
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
02.2019 - 04.2023
Salesman
Freedom Auto Group
09.2018 - 02.2019
Security Officer
Hollywood Casino at Penn National Race Course
02.2017 - 06.2018
Front Desk Receptionist
McMillan Insurance company
01.2015 - 01.2017
Bachelor of Science - CyberSecurity
Grand Canyon University
High School Diploma -
Harrisburg High School
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