Mohana (Mohan) Bisoi

More than 19 years of experience in New Business, Underwriting, Policy issuance and Delivery, Reinstatement, and integrating with various in-house and 3rd party medical vendors. I have expertise in business and technical requirement analysis, design, and solution, creating API design documents and specs, creating process flows and system interaction, designing services (JSON, XML/ACORD), REST, Web services, FTP, development, deployment, testing, UAT, E2E, and production support. Review and create business requirements, review end-to-end process flow, understand the business needs, determine the required technical specifications, and collaborate with the business and architecture teams to finalize the solution. Managing project features, writing use cases and stories, and creating system design documents and diagrams for reference. Experience working in SQL. Extensive experience in providing solutions, designing services, creating service design documents, API specifications, and designing service payloads (XML/ACORD, JSON, flat files). Working closely with developers to explain the design/solution, and participating in code reviews, while tracking development status and sprint delivery blockers. Design/review test cases to confirm test coverage, review E2E and regression test cases, lead E2E and UAT testing, and test every module/service to unblock business and support production. Responsible for testing service handshake, NB, UW, PAS, and delivery systems, analyzing, debugging issues, and collaborating with internal and external teams to resolve any problems. Additionally, I analyze defects in production and test environments, provide solutions, and track the defects. I manage the development and testing team using an onsite-offshore model. This includes tracking sprint progress and reporting to management daily/weekly. I collaborate with Product Owners and the Scrum Master to prioritize user stories for each sprint and address any blockers or dependencies with other teams or vendors. Bridge the gap between technical and business needs to minimize conflicts, enhance understanding, and support overall project outcomes. I have experience with various project management methodologies, including Waterfall, SDLC, and Agile life cycles.

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