Mohan Krishna Konuru

Accomplished Technical Program Manager with a proven track record at Tata Consultancy Services, adept in leading diverse teams through Agile methodologies and continuous process improvements. Expert in client relationship management and resource allocation, I've significantly enhanced project delivery efficiency. My leadership has consistently driven teams towards achieving and surpassing project goals.

• Bath & Bodyworks, Cincinnati, OH, Technical Program Manager / Scrum Master, Java (Spring boot, Angular JS), Talend, Mulesoft, 01/01/22, Present, Leading an Agile Team to migrate Mulesoft Integrations to Talend from Jan 2023, before that it was Custom App development team, Host Daily scrum calls as well as all scrum ceremonies, Ensure the team is delivering on the committed stories, Helping team with any roadblocks, Performance evaluation of the Team members on a regular basis, Determining the resource requirements and identifying the resources for the project, Coordinate and Communicate with Onsite/Offshore, Training and Mentoring the Team members, Be an Agile coach to other teams, Manage budget of the program, Weekly/Monthly review calls with the customer
• Kroger, ecommerce (Click List), Cincinnati, OH, Program Manager, Java, UNIX Shell scripting, SQL, WCS, OMS, Business Objects, Office tools (Excel, Word, PowerPoint and Visio), Windows, UNIX, 12/01/15, 12/31/21, Leading Application Support, DevOps and Development teams, The Kroger experience started with Setting up the support team for Online Shopping program. Later got DevOps and Development teams under my wing, Setting up a process for support coordination, implementation, and 24
• 7 support, Work with Business stakeholders and prepare the plan for feature development, Develop deployment plan and ensure proper backout plans are also in place, Key stakeholder in making decisions such as Go/No-Go, release window planning, implementation, Service improvement planning with proactive system stability measures, Tracking and Mitigating risks, Assigning work from functional and technical perspective, Performance evaluation of the Team members on a regular basis, Determining the resource requirements and identifying the resources for the project, Coordinate and Communicate with Onsite/Offshore, Coordinate with product vendor teams, SLA Management for enhancements, service requests and incident management, Participate in strategy meetings and periodic business meetings, Project Metrics/Status Reporting to clients, Training and Mentoring of the Team members, Be an Agile coach to other teams
• Target Corporation, Guest Healthcare Support, Minneapolis, MN, Project Manager, UNIX Shell scripting, SQL, C++, Office tools, Windows, UNIX, 01/01/13, 11/30/15, Lead the Application Support, Development team - responsible of application upgrade (PDX to PDX EPS), Hypercare team - responsible for providing direct support for Pharmacies without any Call Centre layer, Working with all the required stakeholders (Business, Store Ops, PDX vendor) to come up with a project plan to upgrade/implement the new application and then decommission the old application and it’s infrastructure components, Working with EPS development team as embed resource to incorporate the PDX classic knowledge as well as Healthcare domain knowledge, Understanding the inbuilt interfaces in EPS, Setting up a process for support coordination, implementation and Hypercare support for PDX EPS rollout, Service improvement planning with proactive system stability measures, Tracking and Mitigating risks, Assigning work from functional and technical perspective, Performance evaluation of the Team members on a regular basis, Determining the resource requirements and identifying the resources for the project, Interacting with client and other stake holders, Coordinate and Communicate with Onsite /Offshore/Near shore, Coordinate with product vendor teams, SLA Management for enhancements, service requests and incident management, Participate in strategy meetings and periodic business meetings, Project Metrics/Status Reporting to clients, Training and Mentoring of the Team members
• Project Lead, Offshore, 10/01/11, 12/31/12, Chennai, TN, Lead the Application Support team, responsible for providing direct support for Pharmacies without any Call Centre layer, Assigning work from functional and technical perspective, Performance evaluation of the Team members on a regular basis, Determining the resource requirements and identifying the resources for the project, Interacting with client and other stake holders, Coordinate with product vendor teams, SLA Management for enhancements, service requests and incident management, Participate in strategy meetings and periodic business meetings, Project Metrics/Status Reporting to clients, Training and Mentoring of the Team members
• Nearshore Subject Matter Expert, 09/01/10, 09/30/11, Montevideo, Montevideo, Application owner for all the pharmacy applications for Target, Give temporary fix as well as permanent for the issues reported by the business as well as store clients, Process improvements initiation and tracking, Tools to automate the jobs, thereby reducing manual efforts, Coordinate with clients and offshore team members, Making key decisions with respect to support intake procedures
• Team member, 09/01/07, 08/31/10, Support/Enhance the Guest Applications of Target Corporation, Involved in daily manual recoveries, Providing permanent solutions to production problems by analysis, coding, testing and implementation, Took the responsibility of application owner for PDX and worked extensively for application stability

• PMP
• CSM