Mohan Singh
Kent
Summary
Experienced professional with an MBA completed in 2011, specializing in the banking sector. With over 11 years of valuable expertise and experience gained in India, a strong foundation in various aspects of the banking industry has been developed. Recently relocated to the United States due to personal challenges, eager to contribute skills and knowledge to a new organization within this dynamic market.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Amazon.com Services LLC
04.2024 - Current
- I was trained in the stow, Water Spider, GCA Coaching and ICQA Departments
- As a stower i take merchandise from a tote or other container and Stow it in pods to be picked at a later time
- Since my start date i have excelled and advanced past my basic duties as a stower
- Water Spider is replenishes stock and keeps workstations stocked in a fulfillment center
- GCA-Staff Coaching multiple events and scanning error
- ICQA works to maintain the accuracy and quality of inventory in their fulfillment centers
Deputy Branch Manager
ICICI BANK LTD.
06.2018 - 01.2022
- Planned work schedules to maintain adequate staffing levels
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Increased efficiency and drove branch revenue by optimizing daily operations
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Worked with past-due customers by developing plan for resolution
- Established and built customer relationships through targeted outreach and initiatives
- Supported outside sales force in servicing and obtaining new business
- Designed sales and service strategies to improve revenue and retention
- Disciplined employees to encourage compliance with company policies and procedures
- Managed and inspired team members to perform to full potential, driving branch profitability
- Verified cash by balancing cash drawers and maintaining cash count records
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Enhanced financial performance metrics by networking to create successful and sustainable relationships
- Managed contract administration, maintained files, and validated codes and monitored reporting
Operations Incharge
Jana Small Finance Bank Ltd
07.2016 - 05.2018
- All Branch Register Maintenance Include Branch cash book
- All Accounts Parts Handling (System & manual)
- In charge of daily cash book management and also bank reconciliation
- Undertaking till balancing & administration activities in an efficient manner
- Helping to resolve customer complaints
- Assisting with shelf stacking, sticking prices on items etc
- Compiling and maintaining monetary and also non-monetary reports and records
- Checking Of all Loan Form & KYC Documents
- Checking for CB and High Mark
- Loan Disbursement
- Daily track to Installment collection of the branch
- All Branch Report Sent To Head Office At Daily, weekly & monthly Basis
- Policy & Process adherence
- Meet customers and their family members (outside normal operating processes) to assess customer satisfaction
- Provide guidance and training to Customer
- Set a bit ambitious to our branch target
- Professional approach / Interaction with customer
Teller or Cashier
kotak Mahindra Bank
04.2015 - 06.2016
- Providing customers a personalised, friendly and efficient cashiering service
- Taking payments from customers via cash, cheques and credit cards
- Entering purchases into a cash register then calculating the total purchase price
- Responsible for the accurate and timely allocation of cash
- In charge of daily cash book management and also bank reconciliation
- Banking a large volume of cheques and cash daily
- Identifying potential sales leads and referring them to colleagues
- Undertaking till balancing & administration activities in an efficient manner
- Helping to resolve customer complaints
- Assisting with shelf stacking, sticking prices on items etc
- Training new cashiers
- Sorting, counting, and wrapping currency and coins
- Compiling and maintaining monetary and also non-monetary reports and records
- Balancing cash in the till with receipts
- RTGS, NEFT, Demand draft and fund transfer
Auction Head
Manappuram Finance Ltd
09.2011 - 04.2015
- Responsible to coordinate between the auction house and the external associates to conduct a successful auction
- Prepare a list of high net worth individuals, organisations, historians or museum heads and send invitations to them for the auction
- Coordinating correspondence materials, acknowledgment letters, etc
- Scrutinise the auction closely and ensure fair conduct of the auction and bidding process by the management and members
- Make arrangements to provide high class security to auctioning commodities and imminent individuals
- Present auctioning items and call for bids from the audiences
- Quote the minimum base price for each auctioning item
- Make certain the items are sold to the highest bidder in a fair manner
- Maintain record of the names and contact details of the winning bidders
Education
Masters - Finance
Arni University
Arni University 07.2011
Bachelors - commerce
Himachal Pradesh University
06.2009
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Flexible schedule
- Friendly and courteous
- Time management
- Excellent communication
- Work prioritization
- Punctual and reliable
- Quality control
- Pallet jack proficiency
- Material handling
- Packing efficiency
- Sorting and organizing
- Order fulfillment
- Warehouse operations
- Equipment operation
- Palletizing
- Warehouse safety
- Fulfillment processing
- Stock replenishment
- Order accuracy
- Data entry
- Order picking
- Schedule coordination
Timeline
Fulfillment Associate
Amazon.com Services LLC
04.2024 - Current
Deputy Branch Manager
ICICI BANK LTD.
06.2018 - 01.2022
Operations Incharge
Jana Small Finance Bank Ltd
07.2016 - 05.2018
Teller or Cashier
kotak Mahindra Bank
04.2015 - 06.2016
Auction Head
Manappuram Finance Ltd
09.2011 - 04.2015
Bachelors - commerce
Himachal Pradesh University
Masters - Finance
Arni University
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