Mohana Hridya Puppala

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.

Provided excellent customer service in a fast-paced environment, handling orders and resolving customer concerns efficiently.
• Developed strong communication and interpersonal skills while interacting with diverse customers.
• Managed cash register operations, inventory, and product preparation, ensuring high service standards.
• Demonstrated teamwork and adaptability to meet store sales goals.

• Streamlined team workflow for improved efficiency in handling customer inquiries and resolving issues.
• Coordinated schedules within the team to ensure adequate coverage during peak hours or high-volume periods.
• Responded to customer requests for products, services, and company information.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Collaborated with teams to troubleshoot and resolve technical issues efficiently.
• Gained experience in problem-solving, client communication, and technical documentation.
• Developed an analytical mindset, which is valuable in understanding customer needs and providing solutions

Analyzed business and customer data to identify trends and insights, supporting strategic decisions.
• Assisted in data visualization and reporting, presenting findings to internal teams.
• Developed a strong problem-solving mindset, identifying solutions based on data insights.
• Worked with teams to streamline data management processes, improving efficiency.