Mohanasundaram Palanisamy
Bangalore,India
Summary
7+ years of experience as Delivery Lead out of 12+ years of total experience and Currently associated with Carelon Global Solutions, Bangalore. Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Subject Matter Expert in healthcare claims application.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Architect
Carelon Global Solutions
Bangalore, Karnataka
10.2023 - Current
- Learned and adapted quickly to new technology and software applications.
- Managing multiple projects simultaneously.
- Streamlined process and ensured all necessary documentations are in place.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Work closely with business users to understand their vision, help them in E2E claims processing.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Lead SWAT calls and ensured to pull right people to resolve issues quickly.
- Look for continuous improvement in system and automate manual or repeated work.
Associate Architect - WGS
Carelon Global Solutions
Bangalore, Karnataka
04.2022 - 09.2023
- Managed 50 member team with high JIRA closure rate
- Handled complex track (Validation) in WGS and reduced overall backlog JIRA tickets
- Brought down SLA breached tickets count
- Provide SME support in all functional areas like Validation, Adjudication and Finalization.
- Played as Triage analyst which involves reviewing daily intakes work with business analysts to understand their requirements and assign to teams internally.
- Mainly involves in all Technical Review meetings and provide solutions for all type of requirements and Architectural Changes in current system.
- Identified as lead for Rapid Response team which includes SWAT calls.
- Involved in HAL DB conversion to reduce downtime window.
- Facilitate daily calls with business partners to understand expectations on improving current system performance.
- Collaborated effectively with cross-functional teams and reduced JIRA intake.
- Connected with Business partners on weekly basis to understand business requirement and improve application better.
Team Lead
Carelon Global Solutions
Bangalore, Karnataka
01.2019 - 03.2022
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Generated reports detailing findings and recommendations.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Created history of resolving SLA breached tickets from 200 to 20 within 2 months period time.
- Helped team to reduce backlog count from 500 to 200 in 6 months.
Consultant
Deloitte
Bangalore, Karnataka
11.2016 - 01.2018
- Managed 10-member team during project transition time and provided SME guidance to ensure all deliverables are delivered on time and critical business reports also delivered on time.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained all new members and brought them up to speed in 2 months period.
- Facilitate daily calls with business partners to understand requirements and ensure on time delivery.
- Single point of contact for all clean up activities especially on Accumulator cleanup.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
Associate
Cognizant Technology Solutions, CTS
Bangalore, Karnataka
11.2014 - 10.2016
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Software Engineer
UST Global
Bangalore, Karnataka
09.2011 - 10.2014
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Skilled at working independently and collaboratively in team environment.
- Monitor production environment and ensure PROD region is up and running 24/7
- Performing analysis of defects that occur and take preventive actions to avoid their reoccurrence
- Establishing root cause of all Critical, High, Medium, and Low severity tickets
- Provided direction and guidance to process improvements and established policies
Education
Bachelor of Engineering - Computer Science And Engineering
Government College of Engineering
Salem04.2010
Skills
- JCL, COBOL, SQL, Pega Basics
- IMS DB/DC, DB2, Oracle and Table Base
- Tools - CTM, SAR, Endevor, CHGMAN, FM, FMIMS, FMDB2, FA, APA, SYSVIEW, MAINVIEW,SPUFI, SPLUNK and OEM
- AWS Cloud
- Problem-solving abilities
- Analytical Skills
- Performance Evaluation and Optimization
- Teamwork and Collaboration
Certification
- Certified - AHM 250
- Certified - AWS Solution Architect - Associate
Languages
English
Professional Working
Tamil
Full Professional
Timeline
Associate Architect
Carelon Global Solutions
10.2023 - Current
Associate Architect - WGS
Carelon Global Solutions
04.2022 - 09.2023
Team Lead
Carelon Global Solutions
01.2019 - 03.2022
Consultant
Deloitte
11.2016 - 01.2018
Associate
Cognizant Technology Solutions, CTS
11.2014 - 10.2016
Software Engineer
UST Global
09.2011 - 10.2014
Bachelor of Engineering - Computer Science And Engineering
Government College of Engineering