Mohanid Adam
Marina,CA
Summary
Dynamic and versatile professional with four years of diverse experience spanning sales, insurance, youth support, and behavioral assistance. Proven track record in driving customer satisfaction as a T-Mobile Sales Associate and excelling in client relations as a Life Insurance Agent. Demonstrated commitment to at-risk youth through roles as a Treatment Team Member at a residential site, Summer Camp Counselor, and Behavior Assistant. Currently pursuing a dual degree in Biology and Psychology at California State University Monterey Bay, blending scientific knowledge with psychological insights to address complex behavioral and developmental challenges. Adept at multitasking, communication, and fostering positive environments in high-pressure settings. Passionate about leveraging a multidisciplinary background to make a meaningful impact in healthcare and human services.
Overview
5
5
years of professional experience
Work History
Life Insurance Agent
GFI Insurance
05.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Behavior Assistant
PBS Corp
09.2023 - Current
- Evaluated the effectiveness of behavior support plans through regular check-ins with teachers, parents, administrators, and other team members involved in supporting each student''s success.
- Reduced classroom disruptions through proactive management of behavioral issues.
- Effectively communicated with parents and caregivers about student progress, concerns, and achievements related to behavior goals.
- Participated in ongoing professional development to stay current on best practices in behavior management and intervention strategies.
- Supported teachers in maintaining a safe, structured, and inclusive classroom environment for all learners.
- Improved student behavior by implementing customized behavioral intervention plans.
- Increased student engagement by utilizing positive reinforcement techniques and motivational strategies.
- Promoted self-regulation skills among students by teaching coping strategies and problem-solving techniques.
- Maintained accurate records of student performance, interventions implemented, and outcomes achieved within the scope of confidentiality requirements.
- Assisted educators in adapting instructional materials to meet the diverse needs of students with various learning styles and abilities.
Treatment Team Member
Jasper Mountain
01.2023 - 09.2023
- Worked in a team atmosphere in maintaining the structure and treatment milieu for children in residential and academic treatment programs.
- Implemented individualized treatment plans through interactions, teaching life skills, and therapeutic program activities (e.g., outdoor sports, classroom supervision, field trips, arts and crafts).
- Ensured attention to cultural differences among children, making those differences a positive part of the treatment environment.
- Documented shifts using the agency's computerized logging system.
- Provided verbal or physical interventions to ensure the safety of children, following Crisis Prevention Institute certification standards.
- Facilitated practical program functioning, such as assisting with chores.
- Carried out duties in compliance with agency confidentiality policies and practices.
- Attended staff meetings and provided input into children's treatment plans.
- Performed other duties as assigned, including medication administration.
T-Mobile Associate
Mobil-1
09.2022 - 09.2023
- Engaged proactively with a broad range of customers in a high-traffic retail environment.
- Leveraged digital self-serve tools during customer interactions and onboarding processes.
- Identified customer needs and utilized solution-based selling techniques to demonstrate the value of T-Mobile products and services.
- Recommended wireless solutions and onboarding processes to help customers understand and utilize the T-Mobile app for their wireless needs.
- Completed training on the T-Mobile in-store experience, new skills, products, processes, and system knowledge.
- Reviewed personal results, current promotions, and updates to stay Customer Ready.
- Continuously learned and improved skills to provide the best possible customer experience.
- Partnered with nearby store locations to fully onboard customers.
- Performed skills practicing, knowledge sharing, store operations, and opening and closing procedures.
- Carried keys to kiosk cabinets, secured kiosks and assets, and reported any lost keys or assets to the manager.
- Maintained a customer-obsessed attitude; passionate, friendly, and engaging with customers.
- Connected on a personal level with customers, building rapport, trust, and loyalty with every interaction.
- Committed to providing exceptional service and exceeding customer expectations.
- Proactively reached out to potential customers to drive sales activity.
- Followed up with customers, captured referrals, managed Be Back processes, and built relationships with new and existing customers.
- Built relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Camp Counselor
Monterey Sports Center
11.2019 - 03.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Associate of Science - Biology
California State University - Monterey Bay
Seaside, CA06.2025
Associate of Science - Psychology
University of Oregon
Eugene, OR06.2023
Associate of Science - Psychology
Gavilan College
Gilroy, CA06.2022
Skills
- Behavior Management
- Instructional Support
- Social Skills Development
- Documentation and Monitoring
- Team Collaboration
- Flexibility and Adaptability
- Patience
- Crisis Intervention
- Communication
- Technology Proficiency
Applied Behavior Analysis
Conflict Resolution Strategies
Timeline
Life Insurance Agent
GFI Insurance
05.2024 - Current
Behavior Assistant
PBS Corp
09.2023 - Current
Treatment Team Member
Jasper Mountain
01.2023 - 09.2023
T-Mobile Associate
Mobil-1
09.2022 - 09.2023
Camp Counselor
Monterey Sports Center
11.2019 - 03.2020
Associate of Science - Biology
California State University - Monterey Bay
Associate of Science - Psychology
University of Oregon
Associate of Science - Psychology
Gavilan College
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