MOHANNAD YOUSEF

· Preparing the needed reports upon the management request.

· Ensure effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions and Inventory Management.

· Establish and manage relations with warehouses, air carriers, and customs clearing agents, sales force and customers.

· Analyze and log purchase orders commensurate to existing stock availability and reduce shipping cost.

· Ensure to process orders and on-time delivery by network of courier companies and warehouses.

· Plan and arrange logistics required shipments.

· Preparing the Purchase Order to supplier.

· Monitoring the status of delivery to the respective customers

· Maintain appropriate use and inventories of the departmental supplies

· Perform administrative duties such as keeping sales records and plans.

· Collaborate with other departments to integrate logistics with company processes

· Track shipments details, locations, ETAs etc.

· Inform management of ongoing performance issues

• Management and resolve customer complaints
• Document all call information according to standard operating procedures
• Answer incoming calls, respond to customer's emails, and respond through WhatsApp
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Up sell products and services
• Complete call logs and reports

• Preparing the needed reports upon the management request
• Establish and manage relations with warehouses, air carriers, and customs clearing agents, sales force and customers
• Inform management of ongoing performance issues
• Preparing the Purchase Order to supplier
• Ensure effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions and Inventory Management
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Develop Communication concepts, monthly reports, and events arrangements
• Supported Communications plans through development and implementation of internal and external communication strategies