Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mohanned Qattash

Aqaba | Jordan

Summary

Committed job seeker with 8+ years of supervisory experience, in addition to a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Ships Supplier

Trusted Ships Supplier
Aqaba
01.2013 - Current
  • Identified needs of customers promptly and efficiently.
  • Create the company’s supply chain strategy
  • Analyze data from shipping and delivering processes to find bottlenecks and other issues
  • Monitor logistics to make sure they run smoothly
  • Maintain supply chain inventory and records
  • Train and guide employee
  • Find cost-effective solutions for supply chain processes
  • Resolve issues that come up (e.g. delays in delivery, accidents)
  • Collaborate with other departments to create coordinated plans for business growth
  • Develop and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, forklifts)
  • Ensure supply chain processes meet legal requirements and standards
  • Communicate and negotiate with suppliers and vendors to land more profitable deal

Branch Manager

Hertz Company
Amman
01.2009 - 01.2013
  • Ensure the effective process of all types of car rental transactions
  • Provide exemplary customer service and issue resolution
  • Participate in all areas of employee management
  • Understand cost control and achieve individual sales goals
  • Monitor prices and set rates for walk-ups
  • Uphold company standards and processes
  • Increase the market penetration of the branch and increase revenue
  • Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Return Agents, and all other staff
  • Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
  • Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
  • Complete sales calls with Management Trainees to further their development
  • Handle or assist in the resolution of escalated customer service issue

Branch Manager

Hertz Company
Petra
01.2005 - 01.2009
  • Ensure the effective process of all types of car rental transactions
  • Provide exemplary customer service and issue resolution
  • Participate in all areas of employee management
  • Understand cost control and achieve individual sales goals
  • Monitor prices and set rates for walk-ups
  • Uphold company standards and processes
  • Increase the market penetration of the branch and increase revenue
  • Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Return Agents, and all other staff
  • Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
  • Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
  • Complete sales calls with Management Trainees to further their development
  • Handle or assist in the resolution of escalated customer service issues

Education

Trade

Aqaba Institution For Trade
Aqaba
05-2000

Skills

  • Supervision and Leadership
  • Computer skills Courses (Typing, Microsoft office (Word, Power point, Excel)
  • Decision-Making
  • Customer Relations
  • Time Management
  • Clerical Support
  • Friendly, Positive Attitude

Languages

Arabic
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Ships Supplier

Trusted Ships Supplier
01.2013 - Current

Branch Manager

Hertz Company
01.2009 - 01.2013

Branch Manager

Hertz Company
01.2005 - 01.2009

Trade

Aqaba Institution For Trade

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Mohanned Qattash